Front Desk Coordinator

4 weeks ago


Philadelphia, Pennsylvania, United States AbaCares Services Full time
Job Description

AbaCares Services is a leading home care agency dedicated to providing compassionate and professional care to our clients. We are seeking a dynamic and friendly individual to join our office in a fast-paced environment.

Key Responsibilities:

  • Client Interaction and Coordination: Greet clients, caregivers, and visitors with warmth and professionalism, manage phone calls, emails, and inquiries, and schedule and confirm appointments.
  • Administrative Support: Maintain accurate client records, manage mail and deliveries, order office supplies, and perform data entry and filing.
  • Compliance and Record Management: Ensure all client records are managed according to HIPAA and agency policies and maintain Up-to-date documentation.
  • Communication and Support: Liaison between clients, caregivers, and office staff; address client concerns; and assist with emergency coverage and shift changes.
  • Crisis Management: Respond to urgent situations, manage client emergencies, and document incidents according to agency protocols.
  • Customer Service: Deliver exceptional service by demonstrating empathy, professionalism, and a problem-solving attitude.

Qualifications:

  • A high school diploma or equivalent, an associate degree or certification in healthcare administration or a related field is preferred.
  • 1 - 2 years of experience in a front desk, customer service, or administrative role, preferably in a home care or healthcare setting.
  • Strong communication and organizational skills, with the ability to multitask effectively.
  • Proficiency in Microsoft Office Suite and experience with scheduling software.
  • Compassionate, patient, and customer-focused, with a commitment to delivering high-quality service.

What We Offer:

  • Competitive pay and benefits package.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • The chance to make a meaningful impact on the lives of clients and their families.


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