Front Desk Representative

5 days ago


Philadelphia, Pennsylvania, United States Dave & Buster Full time
Job Summary

We are seeking a highly motivated and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Guest Experience: Greet guests with a positive attitude and enthusiasm, ensuring a seamless and enjoyable experience from arrival to departure.
  • Front Desk Operations: Manage the front desk area, ensuring it is stocked with supplies, menus, and other necessary items.
  • Communication: Act as an ambassador for the building, communicating effectively with guests, team members, and managers to ensure a smooth and efficient experience.
  • Problem-Solving: Anticipate and resolve guest issues in a professional and courteous manner, escalating concerns to management as needed.
  • Teamwork: Collaborate with other team members to achieve common goals, maintaining a positive and respectful working relationship.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate clear greetings, requests for assistance, and farewells to guests.
  • Problem-Solving Skills: Ability to calmly respond to dissatisfied guests and escalate issues to management as needed.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with other team members.
  • Physical Demands: Ability to work in a fast-paced environment, with frequent standing, walking, and lifting up to 30 pounds.
What We Offer
  • Competitive Compensation: $7.25 - $11.75 per hour, depending on experience.
  • Benefits Package: Medical, dental, vision, 401K, and other benefits.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.


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