Front Desk Associate

1 week ago


Philadelphia, Pennsylvania, United States Union League of Philadelphia Full time
Job Title: Front Desk Attendant

Reports to: Front Desk Manager

Department: The Inn

Location: The Union League of Philadelphia

The Front Desk Attendant is a key member of our team, responsible for providing exceptional customer service to our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Review arrivals list each day
  • Perform all check-in/check-out tasks
  • Manage online and phone reservations
  • Greet and welcome guests upon their arrival
  • Post correct and accurate charges
  • Respond to guest complaints in a timely and professional manner
  • Upsell rooms when appropriate
  • Be knowledgeable about the Inn and the League itself
  • Communicate with other departments effectively

Requirements:

  • High school diploma or equivalent
  • Customer Service experience
  • Well-groomed, professional appearance
  • Outstanding written and verbal communication skills
  • The ability to work independently and multi-task
  • Desire and willingness to work as a team and within other departments
  • Personal maturity, sound judgement, motivation, and integrity
  • Timing Flexible
  • Team player

Benefits:

  • Fair wages and safe working environment
  • Employee meals
  • Energetic, multi-faceted, team-oriented work atmosphere
  • Exposure to a national market
  • Opportunities of promotion from within
  • Educational funding for employees and Scholarship opportunities for employee children and grandchildren
  • Uniforms (for uniformed employees)
  • Two weeks' vacation after one year (for full-time employees)
  • 401K retirement plan with employer match of up to 6% once required hours are met (for full-time and part-time employees)
  • Choice of three Blue Cross health plan products (for full-time employees)
  • Dental insurance (for full-time employees)
  • Employer paid life insurance and disability program (for full-time employees)


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