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Patient Service Representative

2 months ago

Peabody, Massachusetts, United States Mass General Brigham Full time
About Us

At Mass General Brigham, we're committed to delivering exceptional patient care and innovative medical practices. Our team of over 400 physicians, nurse practitioners, and other healthcare professionals is dedicated to improving the health of our patients and the careers of our staff members.

Our Model

We're seeking a highly skilled and adaptable Patient Service Representative to join our Float Pool team. As a key member of our team, you'll work autonomously to provide exceptional patient care and support our clinical operations. With a focus on variety and flexibility, this role is perfect for experienced Medical Assistants who enjoy working in different practice environments.

Responsibilities
  • Schedule appointments and obtain Prior Authorizations from insurances as needed
  • Check-in patients, answer questions, and assist with pre-visit paperwork
  • Complete forms, collect co-payments, and schedule follow-up appointments
  • Field incoming telephone calls and triage appropriately
  • Monitor patient flow and waiting room activity
Qualifications

We're looking for candidates with 2 years of experience working in a community-based medical practice, preferably with Epic experience. If you're a customer service professional with a passion for delivering exceptional patient care, we encourage you to apply.

Why Join Us?

At Mass General Brigham, we're committed to creating a workplace that values diversity, inclusion, and innovation. As an equal opportunity employer, we welcome applications from candidates of all backgrounds and perspectives. Join our team and be part of a dynamic and supportive environment that's dedicated to delivering exceptional patient care and advancing medical practices.