Insurance Operations Team Leader

2 weeks ago


Alexandria, Ohio, United States Great American Insurance Company Full time
Position Overview:
At Great American Insurance Group, we are dedicated to fostering a culture where your contributions are valued and your professional growth is prioritized. As a prominent player in the insurance sector, we offer a unique blend of a close-knit company atmosphere with the resources and expertise of a large organization.

About Us:
Our diverse workforce is our strength, and we believe that collaboration among individuals from various backgrounds leads to exceptional business outcomes. We are committed to creating an inclusive environment where every employee feels empowered to excel.

Role Summary:
We are currently seeking an Insurance Operations Team Leader to oversee the daily functions of our underwriting support team. This role is essential in ensuring the efficient administration of policies and the delivery of outstanding service to our clients.

Key Responsibilities:
1. Supervise and coordinate the daily activities of team members involved in policy administration.
2. Assign tasks and review work to ensure accuracy and timeliness.
3. Provide training and resources to ensure team members are well-versed in current policies and procedures.
4. Foster strong relationships with both internal and external stakeholders to enhance customer satisfaction.
5. Participate in departmental projects, including system enhancements and user acceptance testing.
6. Maintain comprehensive knowledge of regulations and ensure compliance with company standards.
7. Analyze performance metrics to assess team effectiveness and customer satisfaction.
8. Conduct performance evaluations and provide coaching to team members.

Qualifications:
Education: Associate degree or equivalent experience in a relevant field.
Experience: 3 to 6 years in a related role, with 1 to 3 years in a leadership capacity.

Compensation and Benefits:
We offer a competitive salary range of $75,000 to $80,000, along with a comprehensive benefits package that includes medical, dental, and vision coverage, a robust 401(k) plan, and generous paid time off.

At Great American Insurance Group, we recognize the importance of work-life balance and are committed to supporting our employees' well-being.

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