Compliance Operations Analyst

7 days ago


Vergennes, Vermont, United States Bank of America Full time

About Us:

At Bank of America, we strive to be a leader in the financial industry by providing exceptional customer service and promoting a culture of integrity and responsibility. Our goal is to make a positive impact on the lives of our customers, employees, and communities.

Job Summary:

This role is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. The ideal candidate will have a strong understanding of regulatory requirements and economic sanctions compliance practices, as well as excellent analytical and problem-solving skills.

Key Responsibilities:

  • Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.
  • Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.
  • Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.
  • Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry
  • Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
  • Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
  • Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
  • Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Requirements:

  • Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry
  • Ability to tactfully handle customer concerns
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
  • Excellent verbal and interpersonal communication skills

Skills:

  • Data Collection and Entry
  • Data Quality Management
  • Adaptability
  • Analytical Thinking
  • Critical Thinking
  • Interpret Relevant Laws, Rules, and Regulations
  • Research Analysis
  • Collaboration
  • Decision Making
  • Problem Solving
  • Quality Assurance
  • Customer and Client Focus
  • Innovative Thinking
  • Oral Communications
  • Prioritization

Shift: 1st shift (United States of America)

Hours Per Week: 40



  • Vergennes, Vermont, United States RTX Full time

    Position Overview:We are seeking a dedicated Regulatory Compliance Analyst to join our esteemed team within the Avionics and Mission Systems division. This role is pivotal in ensuring adherence to compliance standards and will report directly to the Compliance Leader.Key Responsibilities:Engage in complex compliance areas, utilizing independent judgment...


  • Vergennes, Vermont, United States Concentra Full time

    Overview Please note that the salary range provided is subject to confirmation during the interview process. POSITION SUMMARY: This role is pivotal in managing provider coding and compliance initiatives within Concentra Health Services. Responsibilities include enhancing revenue processes, ensuring accurate service level coding, and overseeing...


  • Vergennes, Vermont, United States Concentra Full time

    Overview Please note that the salary range provided here is based on market data and will be discussed during the interview process. POSITION SUMMARY: This role is pivotal in managing provider coding and compliance initiatives within Concentra Health Services. Responsibilities include enhancing revenue processes, ensuring accurate service level...


  • Vergennes, Vermont, United States Jobs for Humanity Full time

    Company Overview Jobs for Humanity partners with FIS Global to foster an inclusive and equitable employment landscape. We champion individuals from diverse backgrounds. Position Overview Employment Type: Full-time Experience Level: Experienced (relevant combination of education and work experience) Desired Education: Bachelor's degree in Business...


  • Vergennes, Vermont, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 5 - 10%Job DescriptionAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive...

  • Financial Analyst

    2 weeks ago


    Vergennes, Vermont, United States Randstad US Full time

    Position OverviewAre you an analytical financial professional with a commitment to the education industry? Randstad US is looking for a skilled Financial Analyst to join our team on a temporary basis, contributing to our mission of enhancing educational outcomes.Compensation$24 - $28 per hourJob TypeTemporaryQualificationsAssociate degree preferredJob...

  • Ecommerce Analyst

    2 months ago


    Vergennes, Vermont, United States Apple Leisure Group Full time

    At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.Grow your career as a successful Ecommerce Analyst within ALG Vacations. In this role, you will...


  • Vergennes, Vermont, United States Lorien Full time

    This position as a Business Analyst within the IT Supply Chain Systems team will leverage robust analytical capabilities to support our internal stakeholders in ongoing enhancement and innovation initiatives aimed at addressing system and technology challenges. The role involves providing solutions to meet the growing demand for data automation, reporting,...


  • Vergennes, Vermont, United States Maurer Irvine Enterprises Full time

    About the Role:Maurer Irvine Enterprises is seeking a highly skilled and experienced Store Operations Manager to join our team. As a key member of our management team, you will be responsible for the overall management and operation of our retail store.Key Responsibilities:Day-to-Day Store Operations: Oversee the daily operations of the store, including...


  • Vergennes, Vermont, United States Michael Page Full time

    Job DescriptionAs a Senior Accountant with Michael Page, you will play a critical role in the financial operations of a leading Fortune 200 global manufacturing company. Reporting directly to the Accounting Manager, you will be responsible for assisting with the month-end close processes, managing inventory, fixed assets capitalization, and more.Key...


  • Vergennes, Vermont, United States Sterling Engineering Inc. Full time

    Job OverviewSterling Engineering Inc. is seeking a skilled Maintenance Technician to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our manufacturing equipment.Key ResponsibilitiesMaintenance and Repair: Conduct routine maintenance and repairs on industrial manufacturing equipment,...


  • Vergennes, Vermont, United States Lorien Full time

    Position OverviewThe Business Systems Analyst role at Lorien focuses on leveraging analytical expertise to support internal stakeholders in ongoing enhancement and innovation initiatives aimed at addressing system and technology challenges. This position is essential for developing solutions that meet the growing needs for data automation, reporting, and...


  • Vergennes, Vermont, United States HSG Tech Full time

    Department: FinanceReports To: Finance ManagerJob Overview: We are looking for a meticulous Financial Operations Specialist to enhance our finance department. The successful candidate will be instrumental in overseeing the organization's accounting functions, managing financial transactions, and ensuring adherence to US and PRC GAAP standards. You will work...

  • Machine Operator

    2 months ago


    Vergennes, Vermont, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Vergennes, Vermont, United States Adtalem Global Education Full time

    Job SummaryAdtalem Global Education is seeking a highly skilled and detail-oriented Student Finance Operations Specialist to join our team. As a key member of our student finance operations team, you will play a critical role in ensuring the accurate and timely processing of financial aid for our students.Key ResponsibilitiesFinancial Aid Processing: Review...


  • Vergennes, Vermont, United States Illinois Park and Recreation Association Full time

    Position Overview: The Facilities Operations Supervisor plays a crucial role in managing the daily activities of facility operations. This position reports directly to the Superintendent of Parks and Planning and is essential for ensuring the smooth functioning of all facility-related tasks.Key Responsibilities:Oversee all aspects of facility management...

  • Operations Director

    4 days ago


    Vergennes, Vermont, United States Radiant Innovations Full time

    Radiant Innovations is a leading manufacturer of paints and coatings for industry, shipping, and trade. As a medium-sized, owner-managed company, we have approximately 250 employees working in the development, production, and marketing of durable, high-quality paints and coatings for customers worldwide.We are committed to continuous development of new,...


  • Vergennes, Vermont, United States Michael Page Full time

    **Job Summary**We are seeking a highly skilled Senior Accountant to join our team at Michael Page. As a Senior Accountant, you will play a critical role in ensuring the accuracy and timeliness of financial reporting, as well as providing support to the Accounting Manager and US Controller.Key Responsibilities:Perform month-end closing procedures and...


  • Vergennes, Vermont, United States HSG Tech Full time

    Department: FinanceReports To: Finance ManagerJob Overview: We are looking for a meticulous Financial Operations Specialist to enhance our finance department. The successful candidate will be instrumental in overseeing the organization’s accounting functions, managing financial dealings, and ensuring adherence to US and PRC GAAP standards. You will engage...

  • Tax Analyst

    4 weeks ago


    Vergennes, Vermont, United States Michael Page Full time

    Excellent Company CultureHybrid Work Environment About Our Client My client is a growing company based in Addison, IL. They are a smaller and more collaborative tax team who goes in the office 2 days a week. Job Description Key Responsibilities:Tax complianceTax strategySpecial ProjectsMPI does not discriminate on the basis of race, color, religion, sex,...