Technical Support Specialist

3 weeks ago

Eden Prairie, Minnesota, United States US Signal Full time

Job Overview:

US Signal is seeking a highly skilled Technical Support Specialist to join our Technical Operations Center team. As a Technical Support Specialist, you will be responsible for providing top-notch level one and two customer support for our US Signal Cloud, Disaster Recovery, and Data Protection services.

Key Responsibilities:

  • Work independently and act as a point of escalation for level II Cloud related issues.
  • Mentor Support Agents to develop skills as opportunities present themselves.
  • Troubleshoot various levels of Windows and Linux Server related issues using available server access methods.
  • Receive incoming customer calls for trouble/technical support, acting as a subject matter expert for Cloud related issues.
  • Probe customers for most valuable information in relation to trouble for accurate trouble tickets.
  • Special projects and assignments as deemed necessary by USS management.

Requirements:

  • Expert in customer service.
  • Experience with VMWare, and Windows Server/Linux Operating Systems.
  • Experience working with backup and disaster recovery platforms.
  • Familiarity with best practices in Business Continuity and Disaster Recovery.
  • Understanding of virtual environments and overall Cloud infrastructure.
  • High level of analytical ability.
  • Attention to detail and accuracy and excellent organization skills.
  • Excellent oral and written communication skills.
  • Ability to work well with all areas of the US Signal organization as well as external customers and vendors.
  • Knowledge of Data/IP Networking including IP Subnetting, NAT, DHCP, etc.

Education:

  • Technical training in VMware, virtualization, and/or cloud computing.
  • BS in Computer Science, Information Systems, Network Administration or Systems Administration desirable.

Working Conditions and Physical Demands:

The majority of the time is spent in a professional office environment and this role routinely uses standard office equipment.

Required License(s)/Certification(s):

Active CCNA (or higher) preferred.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data.

All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

How to Apply:

If you're excited to be part of a winning team, US Signal is the ideal place to grow your career.

Apply now by submitting your resume, cover letter, and any relevant work samples to We can't wait to meet you and explore how your skills can contribute to our continued success.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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