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Technical Consultant

4 weeks ago

Eden Prairie, Minnesota, United States ASSA ABLOY Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our team in Austin, Texas. As a Technical Consultant, you will be responsible for providing exceptional technical support and troubleshooting expertise for our Mobile Access and Cloud-Based Access Control solutions.

Key Responsibilities
  • Provide timely and effective resolutions for complex technical issues related to HID's cloud-based access control systems.
  • Ensure a seamless experience for developers during learning, integration, launch, and post-launch phases.
  • Manage change processes for new API and SDK releases, ensuring smooth transitions and minimal disruptions for partners and developers.
  • Collaborate closely with developers to ensure successful integrations and troubleshoot any API/SDK issues.
  • Create developer guides and contribute to the production of knowledge base articles.
  • Actively participate in building and improving developer tools, ensuring easy implementation of HID's mobile access solutions.
  • Write detailed knowledge base articles and support documentation to aid in self-service technical support for partners.
  • Assist in the development of training programs for both internal teams and external partners, enhancing their ability to work with HID's cloud-based access control systems.
Requirements
  • Strong technical support and troubleshooting skills, particularly in cloud-based access control environments.
  • Excellent written and verbal communication skills, particularly in writing technical documentation and knowledge base articles.
  • Ability to collaborate effectively with cross-functional teams and drive continuous process improvements.
  • Critical thinking and problem-solving skills.
  • BA/BS degree in a technical subject or related field.
  • Minimum of three years of experience in technical service and product support, preferably in the access control field.
About Us

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively, and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. As a member of our team, you will have the opportunity to work on cutting-edge technology and make a real impact in the industry.