Field Support Specialist

3 weeks ago


Eden Prairie, Minnesota, United States Phillips Temro Inc Full time
Job Summary

We are seeking a highly skilled Field Support Technician to join our team at Phillips Temro Inc. The successful candidate will be responsible for providing pre and post sales technical support to dealers, fleets, and truck drivers.

Key Responsibilities
  • Perform on-site installations of and training on electric APU products.
  • Diagnose product issues and process warranty claims.
  • Respond to technical questions from existing and potential customers.
  • Develop and maintain documentation for all support activities.
  • Work with the Customer Service team to evaluate complex customer problems and derive resolutions.
  • Collaborate with the sales team in product sales activities and support Account Managers in identifying new customers and retaining existing customers.
  • Analyze customer suggestions and recommend product revisions.
  • Coordinate with business units to support new product developments and existing product enhancements.
  • Work with the development team in performance analysis of new products and enhancements.
  • Analyze industry trends and market demands to recommend product enhancements.
Requirements
  • AA degree in HVAC/Refrigeration or equivalent plus 5 years of relevant experience.
  • Minimum 1 year of experience in a technical or technical support role.
  • Experience directly interacting with customers.
  • Ability to troubleshoot and diagnose issues.
  • Ability to translate customer needs to a viable technical solution.
  • Ability to read electrical schematics and use problem-solving skills to quickly identify root causes of problems.
  • Basic computer skills needed to do word processing, spreadsheets, CRM, presentations, finding information, and communications.
  • Must possess a valid driver's license and the ability to travel within the United States and Canada for several days at a time.
  • Ability to lift 50 lbs, see colors, and climb on outside and inside of trucks.


  • Eden Prairie, Minnesota, United States Phillips & Temro Industries Full time

    Job SummaryWe are seeking a highly skilled Field Support Specialist to join our team at Phillips & Temro Industries. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring their satisfaction with our electric APU products.Key ResponsibilitiesPerform on-site installations and training of...


  • Eden Prairie, Minnesota, United States US Signal Full time

    Job Summary:US Signal is seeking a highly skilled Technical Support Specialist to join our Technical Operations Center team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support for our Cloud, Disaster Recovery, and Data Protection services.Key Responsibilities: Provide level one and two...


  • Eden Prairie, Minnesota, United States MTS Systems Full time

    Job DescriptionAt MTS Systems Corporation, we are seeking a highly skilled Service Sales Support Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional support to our customers, ensuring timely and accurate processing of service parts and aftermarket components.Key Responsibilities:Evaluate customer...


  • Eden Prairie, Minnesota, United States US Signal Full time

    Job Description:As a Technical Support Specialist - Cloud Expert at US Signal, you will be responsible for providing exceptional customer service and technical support for our cloud services. This role requires a strong understanding of cloud infrastructure, virtualization, and data protection technologies.Key Responsibilities: Provide level one and two...


  • Eden Prairie, Minnesota, United States Homewatch CareGivers Full time

    Job Summary: We are seeking a compassionate and reliable Caregiver Support Specialist to join our team at Homewatch CareGivers. As a Personal Care Assistant, you will provide support and companionship to our clients, helping them maintain their independence and well-being.Responsibilities:Assist with daily living activities such as shopping, light...


  • Eden Prairie, Minnesota, United States Grain Millers Eden Prairie Full time

    Job OpportunityGrain Millers Eden Prairie is seeking a motivated and detail-oriented individual to fill the role of Summer Field Representative. This paid internship offers a unique opportunity to gain hands-on experience in crop scouting and farm management.Key Responsibilities:Scout and monitor oat and corn crops, providing essential reports to our...


  • Eden Prairie, Minnesota, United States BCforward Full time

    Job Title: Help Desk Support Specialist OnsiteBCforward is seeking a highly motivated Help Desk Support Specialist to join our team in Eden Prairie, MN.Job Summary:This is a full-time position with a hybrid model, working on-site in Eden Prairie. The successful candidate will be responsible for maintaining all desktops and laptops, responding to user needs,...


  • Eden Prairie, Minnesota, United States BCforward Full time

    About the Role:BCforward is seeking a highly motivated Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for maintaining all desktops and laptops, responding to user needs, and troubleshooting issues.Key Responsibilities:Respond to user needs and provide technical solutionsTroubleshoot end-user desktop...


  • Eden Prairie, Minnesota, United States Williams AV Full time

    Job Position Overview: We're seeking a skilled AV Technical Support & Design Specialist to join our team at Williams AV. As a key member of our technical service team, you'll deliver exceptional support, design and system integration services to our customers, consultants and channel partners.Key Responsibilities:• Provide expert technical support for...

  • Metrology Specialist

    3 weeks ago


    Eden Prairie, Minnesota, United States ITW Full time

    Job DescriptionJob Title: Metrology SpecialistJob Summary:We are seeking a highly skilled Metrology Specialist to join our team at ITW. As a Metrology Specialist, you will be responsible for ensuring the accuracy and precision of our measurement systems and equipment.Key Responsibilities:Develop and implement measurement processes based on customer...


  • Eden Prairie, Minnesota, United States Mt Olivet Rolling Acres Full time

    Job Title: Lead Direct Support Professional - Behavioral SpecialistMount Olivet Rolling Acres is seeking a skilled and compassionate Lead Direct Support Professional - Behavioral Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring the daily well-being and safety of our clients with intellectual and...


  • Eden Prairie, Minnesota, United States US Signal Full time

    Job Overview:US Signal is seeking a highly skilled Technical Support Specialist to join our Technical Operations Center team. As a Technical Support Specialist, you will be responsible for providing top-notch level one and two customer support for our US Signal Cloud, Disaster Recovery, and Data Protection services.Key Responsibilities:Work independently and...


  • Eden Prairie, Minnesota, United States Bluestem Brands Corp. Full time

    About the RoleWe are seeking a highly skilled Collection Vendor Support Specialist to join our team at Bluestem Brands Corp. This role will be responsible for performing multiple tasks to support asset sale, pre-charge off, post-sale, and vendor account placements.Key ResponsibilitiesResearch and process daily inquiries and requests from vendors, debt...


  • Eden Prairie, Minnesota, United States MSP Home Healthcare Inc Full time

    Job SummaryMSP Home Healthcare Inc is seeking a compassionate and detail-oriented Direct Support Professional to join our team. As a Direct Support Professional, you will be responsible for providing daily support and care to clients in their homes and in the community.Key ResponsibilitiesAssist clients with daily personal tasks, including bathing and...


  • Eden Prairie, Minnesota, United States Sherwin-Williams Full time

    Job DescriptionJob Title: Color Mixer SpecialistJob Summary: We are seeking a skilled Color Mixer Specialist to join our team at Sherwin-Williams. As a Color Mixer Specialist, you will be responsible for mixing and tinting paint to customer specifications, while providing excellent customer service and working closely with wholesale and retail customers to...


  • Eden Prairie, Minnesota, United States Sansom Consulting Full time

    Job DescriptionAt Sansom Consulting, we are seeking a highly skilled Environmental Health and Safety Specialist to join our team. The ideal candidate will have a strong background in EHS programs and policies, with experience in developing and implementing safety cultures.The successful candidate will be responsible for ensuring all EHS programs and policies...


  • Eden Prairie, Minnesota, United States Mt Olivet Rolling Acres Full time

    Job DescriptionThe Lead Direct Support Professional Medical Specialist plays a vital role in assisting clients with daily living activities, personal care, and program implementation. This position is responsible for ensuring the daily well-being and safety of clients, while also providing adequate supervision. The Lead DSP-Med Spec assists with household...

  • Caregiver Specialist

    4 weeks ago


    Eden Prairie, Minnesota, United States MSP Home Healthcare Inc Full time

    Job SummaryMSP Home Healthcare Inc is seeking a highly motivated and compassionate Caregiver Specialist to join our team. As a Caregiver Specialist, you will play a vital role in supporting clients in their homes and communities, promoting their independence and well-being.Key Responsibilities:Assist clients with daily personal tasks, including bathing and...


  • Eden Prairie, Minnesota, United States Allied Universal Full time

    Job Summary:We are seeking a highly skilled Security Operations Center Specialist to join our team at Allied Universal. The successful candidate will be responsible for monitoring and responding to security incidents, as well as providing support to our clients and employees.Key Responsibilities:Monitor and respond to security incidents in a timely and...


  • Eden Prairie, Minnesota, United States NOVON Consulting Corp. Full time

    About the JobWe are seeking a skilled Cybersecurity Specialist to safeguard our organization's assets and information. As a key member of our team, you will be responsible for developing, reviewing, and updating security policies and procedures to ensure compliance with industry standards and regulations.Key Responsibilities:Policy Development and...