Audio Visual Support Specialist

2 days ago


Eden Prairie, Minnesota, United States Williams AV Full time

Job Position Overview: We're seeking a skilled AV Technical Support & Design Specialist to join our team at Williams AV. As a key member of our technical service team, you'll deliver exceptional support, design and system integration services to our customers, consultants and channel partners.

Key Responsibilities:

• Provide expert technical support for product installation, configuration, monitoring and troubleshooting

• Design and implement signal flow pathways within complex systems

• Evaluate and recommend LAN/WAN network specifications for network-enabled products

• Lead project components independently while collaborating with the technical service team

• Develop product training materials, including manuals, guides and demonstrations

• Conduct product demonstrations at trade shows, regional events and installations

• Utilize CRM to document daily interactions with customers, consultants and specifiers

• Create and update technical documentation, parts lists and specifications for architects and consultants

• Develop MasterFormat Specifications, design examples, white papers and product documentation

• Ensure quality standards are upheld in design, installation and system performance

Requirements:

• Bachelor's degree in Audio Engineering or equivalent 5+ years AV industry experience

• Strong understanding of signal flow principles in the AV industry

• Dante, CTS/CTS-D Certification or similar preferred

• Ability to travel nationally and internationally approximately 4 times annually

• Video production/audio engineering preferred

• Proficiency in Microsoft 365 Suite

Physical Requirements:

This position requires mobility, strong verbal, written and visual skills, and the ability to lift up to 50 lbs.



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