Audio Visual Support Specialist
3 weeks ago
Job Position Overview: We're seeking a skilled AV Technical Support & Design Specialist to join our team at Williams AV. As a key member of our technical service team, you'll deliver exceptional support, design and system integration services to our customers, consultants and channel partners.
Key Responsibilities:
• Provide expert technical support for product installation, configuration, monitoring and troubleshooting
• Design and implement signal flow pathways within complex systems
• Evaluate and recommend LAN/WAN network specifications for network-enabled products
• Lead project components independently while collaborating with the technical service team
• Develop product training materials, including manuals, guides and demonstrations
• Conduct product demonstrations at trade shows, regional events and installations
• Utilize CRM to document daily interactions with customers, consultants and specifiers
• Create and update technical documentation, parts lists and specifications for architects and consultants
• Develop MasterFormat Specifications, design examples, white papers and product documentation
• Ensure quality standards are upheld in design, installation and system performance
Requirements:
• Bachelor's degree in Audio Engineering or equivalent 5+ years AV industry experience
• Strong understanding of signal flow principles in the AV industry
• Dante, CTS/CTS-D Certification or similar preferred
• Ability to travel nationally and internationally approximately 4 times annually
• Video production/audio engineering preferred
• Proficiency in Microsoft 365 Suite
Physical Requirements:
This position requires mobility, strong verbal, written and visual skills, and the ability to lift up to 50 lbs.
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