Client Services Support Associate
4 days ago
We are seeking a highly organized and detail-oriented Client Services Support Associate to join our team at Knipper HEALTH. In this role, you will be responsible for providing administrative and operational support to our client programs, ensuring compliance with regulatory requirements and internal policies.
Key Responsibilities- Program Administration: Assist in the maintenance and updating of client documentation, including program setup and system configuration.
- Client Support: Provide email, phone, and in-person support to internal and external clients as required by program.
- Inventory Management: Monitor and support all inventory tasks and operations, including reconciliations, inventory levels, and back-order situations.
- Sample Management: Support the generation, rep interactions, forms, and reporting for all reconciliations activities and services.
- Compliance: Report compliance-related issues in a timely manner to the client contact and internal Regulatory and Compliance Department.
- Communication: Pro-actively communicate all anticipated program changes and opportunities to the Manager and/or Program lead.
- Quality Events: Support internal Quality Events (QE) and provide necessary and timely follow-up.
- Education: High School degree required, Associate's degree desirable.
- Experience: Approximately one year experience in a customer service environment.
- Skills: Exceptional interpersonal and communication skills, exceptional customer service skills, ability to use sound judgment, remain flexible, maintain professionalism, and re-establish priorities in a deadline-driven environment.
- Technical Skills: Proficiency in Microsoft Outlook, Excel, Word, and Power-Point.
- Location: 100% inside.
- Physical Demands: Extensive manual dexterity (keyboarding, mouse), regular use of phone for communication, noise and/or vibrations exposure, frequently reach (overhead), handle, and feel with hands and arms, sit for prolonged periods of time.
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Client Services Specialist
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