Customer Service Representative

5 days ago


Somerset, New Jersey, United States TEKsystems Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Oversight of the Order Management Process, including developing key relationships with our 3PL partner to ensure timely customer shipments and deliveries.
  • Providing timely and effective customer support, following up with customers to ensure complaints are satisfactorily resolved.
  • Answering phone calls and maintaining a detailed log of consumer questions and complaints that require medical attention.
  • Ensuring unsurpassed quality service to customers, interacting with all levels of internal management, and participating in meetings as required.
  • Maintaining a detailed working knowledge of employee job responsibilities, system capabilities, and limitations.
  • Understanding and compliance with department processes, procedures, and policies.
  • Ensuring pricing problems are properly directed, researched, and resolved in a timely manner.
  • Assisting in the Order Allocation Process and Backorder Management.
  • Supporting Sales, Marketing, Contracts, and Pricing to ensure the execution of all promotions and pricing offers.
Requirements
  • Associate degree in Business or a related field, or equivalent customer service-related experience.
  • Three to five years of related experience and/or training, or an equivalent combination of education and experience.
  • Experience in the Pharmaceutical Industry is highly preferred.
  • Ability to recommend and implement change.
  • Outstanding interpersonal and organizational skills.
  • Ability to operate effectively in an environment with a high volume of transactions.
  • Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communication skills.
  • Ability to analyze data, troubleshoot problems, and multitask.
About TEKsystems

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.



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