Client Services Specialist
2 weeks ago
Position Overview
The Client Associate plays a crucial role in enhancing the in-store sales and service experience while fostering a culture of sales excellence within the retail environment to meet or surpass sales targets, key performance indicators (KPIs), and profitability objectives.
Key Responsibilities
- Cultivate an approachable and effective sales and service atmosphere on the sales floor to achieve sales objectives and provide outstanding service.
- Engage with in-store clients to build and maintain a loyal clientele, driving personal sales achievements.
- Acquire comprehensive knowledge of seasonal apparel, including fit, fabric, and intended use of the product line.
- Participate in store events, marketing campaigns, and customer relationship management (CRM) activities to encourage and reward repeat business.
- Uphold client service standards and adhere to company policies and procedures.
- Create a welcoming and friendly environment for all in-store visitors.
- Promote a collaborative and productive work atmosphere.
- Ensure the store is clean and organized, including both customer-facing areas and stock spaces.
Technical Skills and Competencies
- Proficient in Microsoft Office Suite.
- Experienced with point-of-sale (POS) systems.
- Strong verbal and written communication skills.
- Capable of making independent decisions or escalating issues as necessary.
- Flexible to work non-traditional hours, including weekends, evenings, and holidays.
Education and Experience
- A minimum of one year of experience in a client services role.
Work Environment
- This position is performed in a retail setting, requiring continuous movement, including walking, sitting, standing, bending, and reaching throughout working hours.
Equal Employment Opportunity
Topgolf is committed to fostering a diverse and inclusive workplace. We uphold equal opportunity principles and actively work to prevent discrimination and harassment based on legally protected characteristics.
Affirmative Action
As an affirmative action employer, Topgolf is dedicated to creating a respectful and equitable environment for all associates, guests, and partners.
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