HR Support Specialist

2 weeks ago


Waltham, Massachusetts, United States Global Partners Full time

Position Overview

The HR Support Specialist plays a crucial role in providing assistance to employees regarding HR-related inquiries within a service center framework. Acting as the primary contact for both employees and managers, this position is essential for delivering outstanding customer service and accurate information about HR policies, procedures, benefits, and employee programs.

About Global Partners

With a legacy spanning over 90 years, Global Partners LP is dedicated to supplying the energy that fuels our communities' growth and prosperity. Our diverse operations, including Alltown Fresh with its unique culinary offerings and customer-centric retail experience, alongside our extensive network of liquid energy terminals, enable us to provide exceptional value to our customers across the United States. We are committed to embracing the future through energy transition initiatives and community support.

Key Responsibilities

  • Serve as the first point of contact for HR inquiries, offering prompt and courteous assistance through various communication channels.
  • Address Level 1 inquiries related to Benefits, Compensation, Leave of Absence, Employee Relations, and Payroll/Time Keeping.
  • Maintain accurate employee records while ensuring confidentiality and data integrity.
  • Assist employees in navigating HR systems, including self-service portals and online tools.
  • Stay informed about updates in HR policies, procedures, and employment laws to provide current and accurate information.
  • Guide employees through HR processes such as performance evaluations, leave management, and onboarding/offboarding.
  • Facilitate open enrollment changes and assist with system testing.
  • Escalate complex issues to HR Business Partners for further resolution.
  • Contribute to enhancing HR Service Center processes and resources.
  • Maintain professionalism while managing sensitive and confidential information.
  • Provide training and support to employees on HR-related topics as necessary.
  • Ensure accurate entry of employee data into the HR system, including job, payroll, and benefits information.
  • Assist in administering the tuition grant program.

Qualifications

  • High School diploma or equivalent required.
  • A minimum of 1 year of experience in customer service is essential.

Our Commitment

Global Partners LP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.


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