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HR Support Specialist
2 months ago
Position Overview
The HR Support Specialist plays a crucial role in delivering employee assistance for HR-related queries within a service center framework. Acting as the primary liaison for employees and managers, this position is dedicated to providing outstanding customer service and precise information concerning HR policies, procedures, benefits, and employee programs.
About Global Partners
With a legacy spanning over 90 years, Global Partners LP has been a vital provider of energy solutions that empower our communities to flourish. Our diverse portfolio, including Alltown Fresh with its unique culinary offerings and customer-centric retail experiences, alongside our extensive network of over 50 liquid energy terminals across the eastern seaboard and beyond, positions us as a leader in delivering value to our customers throughout the United States. We are committed to embracing the future through investments in energy transition initiatives and community support.
Key Qualifications
- Exceptional verbal and written communication abilities.
- Strong customer service and interpersonal skills.
- Proficient problem-solving capabilities.
- Detail-oriented with superior organizational and time management skills.
- Adept at managing multiple inquiries concurrently.
Core Responsibilities
- Act as the first point of contact for HR inquiries, providing timely and courteous assistance through various communication channels.
- Address Level 1 inquiries related to Benefits, Compensation, Leave of Absence, Employee Relations, and Payroll/Time Keeping.
- Maintain accurate employee records while ensuring confidentiality and data integrity.
- Assist employees in navigating HR systems, including self-service portals and online tools.
- Stay informed about updates in HR policies, procedures, and employment legislation to deliver accurate information.
- Guide employees through HR processes such as performance evaluations, leave management, and onboarding/offboarding.
- Facilitate open enrollment changes and assist with system testing.
- Refer complex issues to HR Business Partners for further resolution.
- Contribute to enhancing HR Service Center processes and resources.
- Uphold a positive and professional demeanor while managing sensitive information.
- Provide training and support to employees on HR-related topics as required.
- File employee information as necessary.
- Input employee data into the HR system, ensuring accuracy and necessary approvals.
- Assist in managing the tuition grant program.
Employee Benefits
- Compensation: Competitive salaries with growth opportunities, including a 401k plan with matching contributions.
- Health and Wellness: Comprehensive medical, dental, vision, and life insurance, along with additional wellness support.
- Career Development: Access to a dedicated Talent Development Team that creates training programs for professional growth.
- Community Engagement: Paid volunteer time-off to support organizations of your choice.
Additional Information
Global Partners LP is an equal opportunity employer, fostering a culture where diverse ideas contribute to our growth and success. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by law. If you require accommodations to apply, please reach out to our recruiting department.
