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HR Support Specialist
2 months ago
Position Overview
The HR Support Specialist is responsible for delivering employee assistance for human resources-related inquiries within a service center framework. Acting as the primary liaison for employees and management seeking HR guidance, this role emphasizes exceptional customer service and precise information dissemination regarding HR policies, procedures, benefits, and employee programs.
About Global Partners
For over 90 years, Global Partners LP has been a vital provider of energy solutions, empowering communities to flourish and progress. Our diverse operations, including Alltown Fresh with its unique culinary offerings and customer-centric retail experience, along with a robust network of over 50 liquid energy terminals, illustrate our commitment to delivering value consistently to our clients across the United States. We are dedicated to the energy transition and actively support our communities through charitable initiatives.
Key Responsibilities
- Serve as the first point of contact for HR inquiries, offering prompt and courteous assistance through various communication channels.
- Address Level 1 inquiries related to Benefits, Compensation, Leave of Absence, Employee Relations, and Payroll/Time Keeping.
- Maintain accurate employee records while ensuring confidentiality and data integrity.
- Assist employees in navigating HR systems, including self-service portals and online tools.
- Stay informed about updates in HR policies, procedures, and employment laws to provide accurate information.
- Guide employees through HR processes such as performance evaluations, leave management, and onboarding/offboarding.
- Facilitate open enrollment changes and assist with system testing.
- Escalate complex issues to HR Business Partners for further resolution.
- Contribute to enhancing HR Service Center processes and resources.
- Maintain professionalism while managing sensitive and confidential information.
- Provide training and support to employees on HR-related topics as necessary.
- File employee information as required.
- Input employee data into the HR system, ensuring accuracy and necessary approvals.
- Assist in administering the tuition grant program.
Qualifications
- High School diploma or equivalent required.
- A minimum of 1 year of experience in customer service.
Additional Information
Global Partners LP is committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply, as we value the unique perspectives and experiences that contribute to our success.
