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Service Coordinator

2 months ago

Bethesda, Maryland, United States Chevy Chase Acura Full time
Job Summary

We are seeking a highly skilled and customer-focused Assistant Service Advisor to join our team at Chevy Chase Acura. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication, and driving sales growth.

Key Responsibilities
  • Customer Interaction: Respond promptly to inbound phone calls, greet customers in a friendly and professional manner, and provide personalized service to meet their needs.
  • Service Coordination: Assist Service Advisors with advising customers on vehicle maintenance, recommend additional services, and ensure timely completion of repairs.
  • Communication: Effectively communicate with technicians, customers, and other team members to ensure seamless service delivery.
  • Administrative Tasks: Perform loaner agent duties, create agreements, and collect payments from customers.
  • Quality Assurance: Maintain the highest customer service standards, ensuring a positive experience for every customer.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a customer-facing role, preferably in the automotive industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Working Conditions

This is a full-time position, working 40 hours per week with a defined schedule. We offer a competitive hourly rate, set standard bonuses, paid bi-weekly, profit sharing, and health and dental benefits.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.