Student Services Coordinator

6 days ago


GondrecourtleChâteau, Grand Est, United States University of Minnesota Full time
Job Summary

We are seeking a highly organized and detail-oriented Student Services Associate to join our team at the University of Minnesota. This role will coordinate internal and external operations to support the Student Services team in providing inclusive and equitable student support.

Key Responsibilities
  • Manage office operations, including office management, internal and external communications, program and event logistics, financial operations, and student records.
  • Coordinate the office's physical space to ensure a safe, usable, and accessible work environment.
  • Oversee the externally facing office operations to ensure proactive, inclusive, and equitable customer service.
  • Manage the office's virtual work spaces and establish and maintain accessible architecture for the unit's suite of electronic files.
  • Recruit, hire, train, and supervise a team of student employees to provide exceptionally nuanced and culturally competent customer service.
  • Direct and delegate work, approve hours, facilitate work-requests, check for accuracy and completeness of assigned tasks, and monitor progress and deadlines of front desk staff.
  • Manage staff coverage for unit operating hours and office traffic data collection.
  • Conduct bi-weekly student staff meetings, provide developmental coaching and feedback, and conduct performance reviews for student employees.
  • Serve as a back-up coverage for the front desk, as needed.
Requirements
  • BA/BS or a combination of related education and experience to equal four years.
  • Commitment to providing high quality and supportive service to clients with differing identities, needs, and experiences.
  • Ability to manage details, independently organize workflows, and meet deadlines.
  • Demonstrated ability to handle multiple tasks simultaneously and prioritize competing and time-sensitive tasks.
  • Demonstrated ability to juggle multiple priorities for multiple people.
  • Demonstrated excellent interpersonal, written and verbal communication skills.
  • Experience in office management and customer service operations.
  • Strong skills in Google Suite of applications, as well as Microsoft Word and Excel.
What We Offer

The University of Minnesota offers a comprehensive benefits package, including competitive wages, paid holidays, and generous time off. We prioritize work-life balance and provide opportunities for professional development and service activities.



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