Banquet Support Specialist

2 weeks ago


New Buffalo, Michigan, United States Four Winds Casino Full time

POSITION SUMMARY:

The Banquet Support Specialist plays a crucial role in ensuring exceptional service during banquet events at Four Winds Casino. This position is dedicated to enhancing guest experiences through meticulous attention to detail and proactive assistance.

KEY RESPONSIBILITIES:

  • Assist in the preparation, execution, and breakdown of banquet functions, ensuring a seamless experience for guests.
  • Set up rooms, buffets, and tables in accordance with Banquet Event Order (BEO) specifications and guidance from Supervisors.
  • Maintain cleanliness and organization of all storage areas to promote efficiency and safety.
  • Arrange Banquet Rooms to foster a productive and safe working environment.
  • Communicate effectively with the Banquet Supervisor regarding any issues or concerns.
  • Participate in regular staff training sessions to enhance service delivery and technical skills.
  • Comply with all departmental and casino-wide policies and procedures.
  • Ensure the security of equipment inventory through proper handling and storage practices.
  • Manage waste disposal and restock service carts as necessary.
  • Collaborate closely with Event Management and Group & Event Coordinators to ensure the successful execution of events.
  • Stay informed about services, promotions, and events available at the facility to provide accurate information to guests.

CULTURE AND VALUES:

  • Foster a fun and welcoming atmosphere for all guests at the casino.
  • Promote mutual respect, dignity, and integrity among all employees by setting a positive example.

QUALIFICATIONS:

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. Reasonable accommodations may be provided for individuals with disabilities.

EDUCATION AND EXPERIENCE:

A high school diploma or G.E.D. is preferred.

SPECIAL REQUIREMENTS:

This position necessitates obtaining a Level 4 Gaming License.

LANGUAGE ABILITY:

Must possess the ability to read and comprehend simple instructions, short correspondence, and memos, as well as write basic correspondence.

MATH SKILLS:

Basic math skills, including addition, subtraction, multiplication, and division, are required.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but straightforward written or oral instructions. Capable of addressing problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described are representative of those that must be met, with reasonable accommodations available for individuals with disabilities.

WORK ENVIRONMENT:

The work environment characteristics described are representative of those encountered while performing the essential functions of the job, with reasonable accommodations available for individuals with disabilities.


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