Service Operations Specialist
2 weeks ago
Location: New Hudson, MI
Work Arrangement: Hybrid
Contract Type: Contract
Compensation: $27.24/hr - $28.21/hr
Motion Recruitment Partners LLC is in search of a skilled Service Operations Specialist for a contract position. This role is essential for supporting a dynamic engineering and manufacturing team in the execution of specialized production initiatives.
We are looking for a proactive individual who is committed to delivering exceptional customer service while playing a vital role in the development of a focused team of professionals.
The rapid expansion of our client has created an opportunity to establish and enhance a Service Operations team dedicated to tactical, combat, robotic, and vehicle integration projects.
As a key contributor, you will report to the Lead Service Operations Specialist and collaborate closely with the Product Engineering Team, engaging with a high-energy group focused on swift product development and superior quality.
Key Responsibilities:
- Support the installation, maintenance, operation, troubleshooting, repair, and customer training of products at various locations.
- Assist in the creation and refinement of technical documentation, including manuals and service guides.
- Maintain in-depth knowledge of client solutions to effectively support customers, both remotely and on-site.
- Conduct training sessions for customers on product usage and maintain user documentation.
- Provide feedback to design teams regarding customer interactions and potential product improvements.
- Engage in early-stage Design for Serviceability initiatives.
- Document field issues and communicate findings to the engineering team.
Required Qualifications:
- Excellent verbal and written communication skills for conveying technical information.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong troubleshooting and problem-solving skills.
- Experience with power tools and troubleshooting equipment.
- Minimum of 5 years in progressively responsible roles within technical and operations teams.
- Valid driver's license and ability to obtain necessary security clearances.
What We Offer:
- Comprehensive medical insurance options.
- Dental and vision benefits.
- Health Savings Account (HSA) and Flexible Spending Accounts.
- 401(k) plan with matching contributions.
- Paid sick leave and additional benefits.
Motion Recruitment Partners LLC is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All applicants must be authorized to work in the country for which they are applying, and no sponsorship is available.
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