Customer Experience Team Lead

3 days ago


Santa Clara, California, United States Hilton Santa Clara Full time
As a Customer Experience Team Lead at the Hilton Santa Clara, you will be responsible for ensuring that our guests receive exceptional service and attention to detail. Your responsibilities will include managing front desk staff, resolving guest complaints, and collaborating with Sales and Revenue managers.

We are seeking an experienced professional with a passion for delivering outstanding customer service and a strong background in hotel operations. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

About the Role
Key Responsibilities:
  • Manage and motivate front desk staff to deliver exceptional service.
  • Resolve guest complaints and concerns in a timely and professional manner.
  • Collaborate with Sales and Revenue managers to drive revenue growth.
  • Prepare and submit accurate reports on a regular basis.

Requirements
We are seeking a highly experienced and skilled individual with a minimum of 3 years of experience in hotel operations. A bachelor's degree in hospitality or a related field is preferred. The successful candidate will have excellent leadership and communication skills, be able to work effectively in a team environment, and possess a strong understanding of front office operations.

What We Offer
The Hilton Santa Clara offers a competitive salary range of $72,000 - $77,000 based on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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