Customer Experience Transformation Lead

4 days ago


Santa Clara, California, United States ServiceNow Full time
About ServiceNow

We're not yesterday's IT department, we're Digital Technology. We redefine what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

Our Vision

We aim to become the defining enterprise software company of the 21st century. Our Chief Customer and Transformation Office partners with our CTOs, and Digital Technology SVPs (DTLT) on our 360-degree approach to customer, partner, and internal employee engagements.

$178,900 - $313,100 Base Salary

About the RoleJob Overview

This role is part of the Chief Customer and Transformation Office and partners closely with field sales, marketing, and product teams to help scale CDIO, CTO, DTLT impact by creating and executing a customer engagement strategy.

You will parachute into complex customer situations as liaison for our CTOs when high-visibility opportunities are at risk.

The ideal candidate will be a brilliant storyteller who can communicate the ServiceNow mission from a variety of perspectives.

They will have a passion for understanding and fulfilling internal or external customer needs; problem-solving mindset; ability to take big ideas and make them simple and digestible.

Key Responsibilities
  • Elevate strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners.
  • Attend customer meetings, capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
  • Create a narrative or customer story: help define how slides and visuals will enhance a story.

The successful candidate will have deep experience in interacting with a broad spectrum of CxOs and possess superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups.

Requirements
  • 10+ years of work experience in consulting, executive engagements, or sales.
  • Deep experience in interacting with CxOs.
  • Proven capability of building and leading high-performing teams.
  • Executive presence, excellent verbal and written communication.
  • High energy, strong work ethic, disciplined execution skills.
What You Get

We offer a competitive On Target Earnings (OTE) incentive compensation structure, health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.



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