Anatomage Customer Service Team Lead

7 days ago


Santa Clara, California, United States Anatomage, Inc. Full time
About Anatomage, Inc.

We have been financially robust and growing for 15 consecutive years. Our products are used by thousands of clinics and hospitals worldwide. As a leader in 3D medical application solutions, we offer a unique opportunity to work alongside the best in the field.

Benefits
  • Health, dental, and vision care for you and your family
  • 401K savings plan with employer matching
  • Generous PTO leave and paid holidays
  • Opportunity to grow with the company
  • On-site gym facility
  • Fun, casual and blooming culture
Requirements

To succeed in this role, you will need:

  • Possess a customer-centric mindset, strong analytical background, think critically, synthesize new data quickly and prioritize efficiently
  • 5 + years of experience in customer service or customer support position strongly preferred
  • Exceptional ability to communicate and foster positive business relationships
  • Experience in managing a diverse group and training each according to Anatomage's standards
  • Ability to establish milestones and keep all team members on task
  • Deep understanding of customers concerns and thoughts regarding the use of Anatomage Products and the ability to troubleshoot as needed
  • Demonstrated success in building and implementing programs that engage, educate and deliver results against pre-defined measurement criteria
  • Confident and eloquent communicator in writing, speaking and facilitation
  • Knowledge of Human Anatomy, products and their use across customer segments is ideal

Additionally, proficiency in Salesforce, Outreach, or other CRM systems, as well as Microsoft Word, Excel, and PowerPoint, is a plus.

Salary and Benefits

The standard base pay range for this role is $90,000.00- $130,000.00 Annual, including a comprehensive benefits package. If you are a motivated and results-driven individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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