Customer Experience Manager

3 weeks ago


Santa Clara, California, United States Rothy's Full time
About the Role

Rothy's is seeking a Customer Experience Manager to lead our retail team and deliver exceptional customer experiences. As a key member of our operations team, you will be responsible for managing the sales floor, assisting customers, and maintaining a clean and organized store environment.

The successful candidate will have a strong background in retail, hospitality, or a related field, with a minimum of 2+ years of experience. You will be comfortable working in a fast-paced environment and have excellent communication and problem-solving skills.

You will be responsible for overseeing daily store operations, including managing the sales floor, assisting customers, and maintaining a clean and organized store environment. Additionally, you will work closely with our store leadership team to achieve sales goals and improve customer satisfaction.

In this role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. You will also enjoy a comprehensive benefits package, including wellness and commuter programs, PTO and wellbeing time, and an employee discount program.

The estimated annual salary for this position is $43,840 - $47,520, based on a 20-hour workweek and hourly wage of $22.02. This estimate may vary based on factors such as qualifications, experience, skill level, and work location.



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