Bilingual Customer Collections Specialist
3 days ago
In this challenging yet rewarding role as a Bilingual Customer Collections Specialist, you will be responsible for communicating with customers, managing debt, and ensuring timely payments. Our company, DigniFi, provides point-of-sale financing solutions to auto dealers and service centers, and we are looking for someone who shares our passion for delivering exceptional customer service.
As a remote employee, you will work independently and collaboratively with our team to resolve customer issues and improve customer satisfaction. Your expertise in consumer loans and collections will be invaluable in this position, where you will analyze data, identify trends, and develop strategies to reduce delinquency rates.
A successful candidate should possess:
- Minimum of 2+ years' experience in collections
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Bilingual proficiency
- Knowledge of FDCPA and CFPB regulations
We strive to create a diverse and inclusive workplace where everyone feels valued and respected. With a competitive salary range of $20.00-$24.00 per hour, you will have the opportunity to grow your career in a supportive environment that prioritizes work-life balance and teamwork.
Our comprehensive benefits package includes:
- Accrue 16 Days of PTO per year
- 11 Paid Holidays
- 80% Employer-Paid Premiums for Medical, Dental, and Vision Insurance
- Long-term Disability Insurance
- Basic Life Insurance
- Paid Parental Leave
- Matching 401k
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