Customer Service Collections Specialist

4 days ago


Fort Worth, Texas, United States KYYBA Full time
About the Role

We are seeking a skilled Collections and Customer Service Representative to join our team at Kyyba. As a key member of our customer service team, you will be responsible for resolving customer inquiries and concerns in a professional and courteous manner.

Key Responsibilities
  • Manage a queue of assigned accounts
  • Negotiate payment solutions when the customer needs assistance
  • Provide excellent customer service while handling incoming calls
  • Perform skip tracing activities to locate customers and collateral
  • Collaborate with internal and external groups to resolve escalated customer issues

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for growth and development within the company.

Requirements
  • Bachelor's Degree preferred; HS Diploma or GED required
  • 1-2 years' experience in Customer Service and/or Collections environment preferred


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