Bilingual Support Specialist
5 days ago
As a Bilingual Customer Service Specialist, you will play a critical role in ensuring seamless customer interactions and resolving complex issues. This position requires a high level of technical skill, business acumen, and interpersonal aptitude. If you thrive in fast-paced environments and enjoy working with diverse stakeholders, this role may be an excellent fit for you.
About the Position:
In this role, you will be responsible for responding to customer inquiries, resolving issues, and capturing warranty data. Your expertise in Spanish will enable you to communicate effectively with our B2B dealer network. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to navigate complex systems and processes. If you are a strategic thinker with a passion for delivering exceptional customer service, this role is an excellent opportunity to grow your career.
Responsibilities:
You will be responsible for:
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Capturing warranty data and maintaining accurate records
- Communicating with B2B dealers to resolve complex issues
Requirements:
To succeed in this role, you will need:
- A High School graduate degree
- 2-5 years of customer service experience
- Spanish speaking required
- Servicing B2B dealer experience preferred
- Warranty experience preferred
About Us:
Regal Ware is an equal opportunity employer that values diversity and inclusion. We strive to create a workplace where everyone feels welcome, respected, and empowered to contribute their best work. Our benefits package includes comprehensive health insurance, retirement plans, and opportunities for professional growth and development. Learn more about our company culture and benefits at https://www.regalware.com/benefits/.
Estimated Salary Range:
$55,000 - $75,000 per year, depending on experience.
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