Global Customer Care Associate

4 weeks ago


Fort Worth, Texas, United States Regal Ware Full time
Job Description:
As a Bilingual Customer Service Specialist, you will be responsible for delivering exceptional customer experiences by providing prompt and professional responses to customer inquiries and resolving complex issues. This role requires a unique blend of technical skills, business acumen, and interpersonal abilities. If you thrive in dynamic environments and enjoy working with diverse stakeholders, this role may be an excellent fit for you.

About the Role:
This position involves communicating with customers and B2B dealers to resolve complex issues and provide accurate information. Your expertise in Spanish will enable you to communicate effectively with our B2B dealer network. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to navigate complex systems and processes. If you are a strategic thinker with a passion for delivering exceptional customer service, this role is an excellent opportunity to grow your career.

Key Responsibilities:
You will be responsible for:
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Capturing warranty data and maintaining accurate records
  • Communicating with B2B dealers to resolve complex issues

Requirements:
To succeed in this role, you will need:
  • A High School graduate degree
  • 2-5 years of customer service experience
  • Spanish speaking required
  • Servicing B2B dealer experience preferred
  • Warranty experience preferred
The ideal candidate will possess strong communication and problem-solving skills, with the ability to work independently and as part of a team. Our company values integrity, enthusiasm, and a passion for delivering exceptional customer experiences. If you share these values and are eager to take on new challenges, we encourage you to apply.

About Us:
Regal Ware is an equal opportunity employer that values diversity and inclusion. We strive to create a workplace where everyone feels welcome, respected, and empowered to contribute their best work. Our benefits package includes comprehensive health insurance, retirement plans, and opportunities for professional growth and development. Learn more about our company culture and benefits at https://www.regalware.com/benefits/.

Estimated Salary Range:
$60,000 - $80,000 per year, depending on experience.

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