Front Desk Ambassador

2 days ago


Charlotte, North Carolina, United States Grand Bohemian Charlotte Full time
Job Summary

The Front Office Agent is a vital member of our team at Grand Bohemian Charlotte, responsible for providing exceptional guest experiences and ensuring seamless arrivals and departures. As a Front Office Agent, you will be the first point of contact for our guests, setting the tone for their stay with us.

Key Responsibilities
  • Guest Welcome and Check-in: Greet and interact with guests in a warm and friendly manner, using professional and company-standard nomenclature.
  • Room Assignments and Key Control: Process check-ins, check-outs, and room assignments, maintaining the integrity of guests' privacy and confidentiality.
  • Communication and Coordination: Communicate parking procedures to guests and visitors, dispatch bell/valet attendants as needed, and post guest charges and payments.
  • Reporting and Contingency Planning: Run daily reports and contingency lists, conduct bucket checks to ensure accuracy, and verify rate codes and make adjustments on guests' invoices.
  • Customer Service and Problem-Solving: Respond promptly to questions, concerns, and special requests, follow up to ensure guest satisfaction, and solve problems proficiently.
  • Sales and Upselling: Demonstrate effective sales techniques to upsell rooms, amenities, and products, and maintain a neat and organized work area.
Requirements
  • Education: Bachelor's degree in Business or related training equivalent.
  • Experience: 1+ year of relevant work experience in a similar scope and title.
  • Skills: Strong written, verbal, and interpersonal skills, comprehensive knowledge of office equipment and property management systems.
Working Environment

As a Front Office Agent at Grand Bohemian Charlotte, you will be working in a fast-paced environment with constant noise and frequent changing priorities. You must be comfortable working in a shared space without a private office and be able to cope with changing schedules and deadlines.



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