Front Desk Representative
2 days ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at MCR Hotels. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities- Guest Service: Provide attentive, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
- Front Desk Operations: Manage the front desk area, including check-in and check-out processes, room assignments, and key control.
- Communication: Establish and maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
- Problem-Solving: Respond to guest requests and resolve issues in a timely and professional manner, ensuring guest satisfaction and loyalty.
- Administrative Tasks: Perform administrative duties, such as data entry, filing, and record-keeping, to maintain accurate and up-to-date records.
- Teamwork: Collaborate with fellow team members to achieve common goals and objectives, ensuring a positive and productive work environment.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
- Certifications: Ability to obtain alcohol awareness certification as required by the State.
- Experience: Previous experience in a hotel or related field.
- Knowledge: Familiarity with hotel operations, including front desk procedures and hotel software systems.
- Competitive Pay: Competitive hourly rate and opportunities for advancement.
- Benefits: Comprehensive benefits package, including health, dental, and vision insurance, and paid time off.
- Professional Development: Opportunities for training and professional development to enhance your skills and career growth.
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Charlotte, North Carolina, United States MCR Hotels Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide...
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