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Front Desk Operations Manager

2 months ago

Charlotte, North Carolina, United States Gold's Gym Full time
Job Description

Job Title: Front Desk Supervisor

Job Summary:

We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Gold's Gym. As a Front Desk Supervisor, you will be responsible for overseeing the day-to-day operations of the front desk staff, ensuring exceptional customer service, and maintaining a positive and professional work environment.

Key Responsibilities:
  • Front Desk Operations:
    • Maintain a positive relationship with members, prospects, and staff
    • Know members on a first-name basis
    • Assist with club programs to increase member retention
    • Review and address Alert reports daily
    • Help run and follow up with reports regarding member accounts
    • Ensure the front desk is addressing and noting all alerted members
    • Hold Front Desk Associates (FDAs) accountable for following procedures
    • Train FDAs on front desk operations
    • Order retail supplies
    • Have a firm grasp and understanding of the ABC computer program
    • Conduct daily, weekly, and monthly inventory reports and monitoring
    • Communicate daily with staff regarding daily goals and needs
    • Hold staff accountable for daily checklists (cleaning)
    • Set up a board with employee goals for supplements, assessment booking, and other items to help the team hit sales goals
    • Develop weekly promos for the front desk staff to help hit sales goals
    • Ensure tanning beds are cleaned and ready for use
    • Keep front desk staff accountable for staying on top of laundry and not letting towels get low
    • Report equipment issues and communicate with the General Manager
  • Work Schedule:
    • 40-50 hours per week
    • Hours/shifts may vary and are subject to change
    • Additional hours may be requested for special events
Benefits:
  • Exclusive Free Gold's Gym Membership
  • 20% Employee Discount on clothing and products
  • 401K Benefits
  • Earning Potential with commissions and bonuses