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Front Desk Representative

2 months ago

Charlotte, North Carolina, United States ABC Investments and Management Company Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at ABC Investments and Management Company.

Key Responsibilities:

  • Welcoming and registering hotel guests, explaining accommodations, and taking payments
  • Checking guests out and explaining billing
  • Responding to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations
  • Ensuring compliance with brand standards and company policies

Requirements:

  • Excellent customer service skills
  • Ability to work independently and with others
  • Good communication skills
  • Attention to detail
  • Ability to multitask

Working Conditions:

The Front Desk Agent will work in a fast-paced hotel environment, interacting with guests and colleagues on a daily basis. The ideal candidate will be flexible with their schedule and able to work effectively under pressure.

About Us:

ABC Investments and Management Company is a leading provider of hospitality services, committed to delivering exceptional guest experiences and exceeding customer expectations.