Customer Relations Coordinator

2 weeks ago


Sunnyvale, Texas, United States Associated Truss & Lumber Company Full time
Job Overview

Position Summary:
We are a reputable manufacturing firm specializing in truss and lumber products, looking for a dedicated Inside Sales Coordinator. This role serves as a vital connection between our organization and our clientele, ensuring the promotion of our premium offerings while delivering outstanding customer service. The Inside Sales Coordinator plays a crucial role in supporting the Outside Sales Associate by managing essential tasks, thereby allowing for a seamless sales process. Establishing and nurturing relationships both internally and externally is essential for success in this position.

Key Responsibilities:
The Inside Sales Coordinator will be responsible for:

  • Acting as a liaison between the Outside Sales Associate and both existing and prospective customers.
  • Keeping account records updated, including change orders, warranties, and vendor services.
  • Assisting the Accounting department and Outside Sales Associates in resolving customer-related issues.
  • Demonstrating product knowledge through samples or catalogs, highlighting key features that appeal to customers.
  • Interpreting blueprints, conducting takeoffs, and providing bids/quotes to clients.
  • Assessing customer requirements and recommending appropriate products or solutions.
  • Entering new customer information and sales data into Project Management software.
  • Exhibiting exceptional communication skills to convey messages clearly to customers and various departments.
  • Completing tasks diligently and ensuring follow-through from initiation to conclusion.
  • Adhering to all relevant company, state, and federal policies and regulations.
  • Performing additional responsibilities as assigned.

Qualifications:
The ideal candidate will possess:

  • A minimum of 5 years in an administrative role (preferred).
  • At least one year of coordinating experience within the lumber or truss sector.
  • A background of 3+ years in sales within the manufacturing or lumber/truss industry.
  • A high school diploma or GED; an Associate's Degree is preferred.

Essential Skills:
Successful candidates will demonstrate:

  • Attention to detail and the ability to learn quickly while managing multiple tasks.
  • Strong organizational skills and self-motivation.
  • Team-oriented work ethic with a positive attitude.
  • Proactive and productive approach to responsibilities.

To excel in this role, candidates must effectively perform each essential duty, demonstrating the necessary knowledge, skills, and abilities.



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