Customer Service Representative
3 weeks ago
We are seeking a highly skilled and passionate Customer Service Representative to join our team at Keeleco LLC. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and building long-term relationships with our customers and team members.
Key Responsibilities:- Provide Exceptional Customer Service: Be knowledgeable about our products and work collaboratively with colleagues to deliver a great sales and service experience.
- Fitting Customers with Equipment: Ensure a perfect fit for our customers by providing expert advice and guidance on our ice skating equipment.
- Operational Excellence: Take ownership of operational procedures and expectations, ensuring a smooth and efficient customer experience.
- Personal and Shop Productivity: Maintain personal and shop productivity goals, driving results and excellence in all aspects of the business.
- Customer Relationships: Build strong relationships with customers and potential customers by asking open-ended questions to understand their needs.
- Product Knowledge: Stay up-to-date on products, industry trends, and expertise, sharing knowledge with colleagues to drive sales and customer satisfaction.
- Team Player: Contribute to a positive, productive, and passionate work environment, every shift, every day.
- Flexibility: Work flexible hours, including evenings and weekends, and be able to work independently and as part of a team.
- Experience: 0-3 years of retail experience, with a passion for sports and sporting goods.
- Communication Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Physical Demands: Ability to lift at least 50 pounds, with a focus on maintaining a safe and healthy work environment.
- Discipline and Focus: Disciplined and focused on results, with a commitment to operational excellence.
- Proactivity: Proactive and self-motivated, with the ability to initiate tasks and activities without supervision.
- Computer Skills: Basic computer skills, with the ability to learn and adapt to new technology.
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Customer Service Representative
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Ice Skating Customer Service Expert
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