Lead Host

Columbia Hospitality is seeking a highly skilled and experienced Lead Host to join our team at the Salish Lodge & Spa. As a Lead Host, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and leading a team of hosts to achieve our high standards.

• Lead and motivate a team of hosts to deliver exceptional customer service
• Assist Food and Beverage Managers with scheduling, training, and motivating employees
• Facilitate sales, customer service, and operations interface daily
• Supervise division activities, overseeing daily operations of all host activities in F&B outlets
• Ensure profitability, efficient operations, and adherence to established safety and quality standards
• Inventories supplies, menus, paper, and message pads
• Respond to internal and external inquiries and complaints, maintaining favorable team member and guest relations
• Deal with guests' challenges and communicate all issues with Director of Food and Beverage and Food and Beverage Managers
• Assure that we exceed guest expectations by being responsive, engaged, and following through on all requests
• Represent the organization as the point of contact, ensuring guests' needs are met and expectations exceeded
• Ensure a safe work environment, reporting unsafe conditions and equipment that need repair immediately, and maintaining a clean work area

• Two to four years of related experience and/or training
• Computer knowledge, including Word, Excel, Outlook, and Squirrel POS
• Must be flexible and able to perform multiple tasks and work in stressful situations

• Must be able to stand and walk throughout the shift
• Must be able to frequently lift and carry up to 25 pounds at shoulder height
• Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand and arm movements frequently, and squeezing occasionally

Columbia Hospitality is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect