Guest Service Cashier

3 weeks ago


Snoqualmie, Washington, United States Snoqualmie Casino Full time
Job Overview

Compensation: $18.74/hr., Based on experience + Tips
Work Schedule: Flexible shifts
Employment Type: Full-time, Non-exempt

OBJECTIVE

The primary goal is to ensure a delightful experience for our patrons by warmly welcoming them, efficiently seating them in designated areas, accurately processing transactions at the POS system, and managing cash flow with precision.

SUPERVISORY RESPONSIBILITIES

  • No supervisory duties.

KEY DUTIES AND RESPONSIBILITIES

  • Welcome and seat patrons with a friendly demeanor in accordance with the Rotation Procedure.
  • Solicit feedback from guests regarding their dining experience and encourage their return as they exit.
  • Operate the POS system, manage cash transactions accurately, complete daily financial reconciliations, and ensure deposits are made securely.
  • Check in with guests throughout their meals to confirm satisfaction with both the food and service.
  • Inform guests about special promotions and respond to inquiries regarding Casino events.
  • Assist servers by maintaining cleanliness on the floor, arranging tables, and replenishing water and coffee as needed.
  • Keep management informed about the restaurant's operational flow.
  • Ensure all cashier supplies are adequately stocked.
  • Complete routine cleaning tasks on a daily and weekly basis.
  • Perform additional duties as assigned.

Qualifications:

Education and Experience:

  • No formal education required.

Skills and Competencies:

  • Strong communication abilities.
  • Capacity to follow detailed instructions, interact with others, and maintain a courteous demeanor under pressure.
  • Proficient math skills with a background in cash handling.
  • Ability to uphold confidentiality in all gaming and personnel matters.
  • Skillful in tactfully engaging with the public and team members.
  • Demonstrated commitment to customer service and positive employee relations.

PREFERRED QUALIFICATIONS

Education and Experience:

  • High School Diploma / GED or equivalent.
  • Prior experience in Guest Service roles.
  • Minimum of two (2) years in Restaurant and Cash Handling positions.

Skills and Competencies:

  • Familiarity with MICROS or similar POS systems.

Snoqualmie Casino adheres to the Snoqualmie Tribal Member/Native American hiring preference in accordance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). Candidates must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is mandatory for all positions. The use of marijuana will not disqualify applicants for roles outside of Transportation (Valet, Driver I). DOT panel testing is required for Driver positions.


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