Service Coordinator

2 weeks ago


Phoenix, Arizona, United States ARIZONA PLUMBING EXPERT SERVICES INC Full time
Job Description

About Us:

At ARIZONA PLUMBING EXPERT SERVICES INC, we have been dedicated to delivering exceptional service and quality in the plumbing industry. Our commitment to excellence is reflected in our skilled team and our focus on customer satisfaction. We believe that our employees are the cornerstone of our success, and we strive to create a work environment that fosters integrity, professionalism, and growth.

Dispatcher Role Overview:

We are looking for a meticulous and organized individual to join our team as a Dispatcher. In this pivotal role, you will be responsible for managing and coordinating service requests for plumbing operations, ensuring that our technicians are dispatched efficiently and effectively. Your strong communication skills and ability to prioritize tasks will be essential in maintaining the high standards of service our customers expect.

Key Responsibilities:

  • Handle incoming service requests and customer inquiries through various communication channels.
  • Collect essential customer information, including contact details and the nature of plumbing issues.
  • Schedule and assign qualified plumbing technicians to service calls based on their expertise and availability.
  • Optimize service call routing to enhance efficiency and reduce travel time.
  • Maintain accurate records of service requests, technician assignments, and customer interactions.
  • Monitor technician progress and keep customers informed about arrival times and any potential delays.
  • Provide technicians with necessary job details, including customer information and specific instructions.
  • Address customer concerns professionally, ensuring their satisfaction throughout the service process.
  • Collaborate with various departments to improve service delivery and operational efficiency.

Qualifications:

  • High school diploma or equivalent.
  • Experience in a dispatching role or similar position, preferably within the plumbing sector.
  • Strong verbal and written communication skills, with a professional demeanor.
  • Excellent organizational abilities and the capacity to manage multiple tasks in a dynamic environment.
  • Proficient in computer applications and dispatching software.
  • Familiarity with plumbing systems and terminology is advantageous but not mandatory.
  • Ability to remain composed under pressure and adapt to changing circumstances.
  • Strong problem-solving skills and decision-making capabilities.
  • Knowledge of local routes for efficient dispatching.
  • Willingness to work flexible hours, including evenings and weekends as required.


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