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Service Center Coordinator

2 months ago

Phoenix, Arizona, United States Gulfstream Aerospace Corporation Full time
Job Summary

We are seeking a highly skilled Service Center Coordinator to join our team at Gulfstream Aerospace Corporation. As a key member of our service center team, you will be responsible for coordinating and managing projects, ensuring a positive customer experience, and providing exceptional service to our clients.

Key Responsibilities
  1. Project Coordination: Maintain direct contact with customers, coordinating, informing, planning, scheduling, and providing status briefs throughout the project.
  2. Customer Communication: Provide the customer and Gulfstream management with formal, continuous communication for each assigned project, ensuring a positive customer experience.
  3. Work Order Management: Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy throughout the entire service visit.
  4. Visit Planning: Plan visits to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
  5. Contract Proposal Management: Ensure full compliance with proposal to identify opportunities and assure target profit margins.
  6. Work Change Request Management: Responsible for contract proposal changes through the work change request (WCR) process in order to accurately project and capture schedule and revenue/cost impact.
  7. Final Phase Exception Management: Gather any/all final phase exception documents to ensure that outstanding work owed is planned and executed.
  8. Vendor Management: Coordinate effort with Gulfstream program office to help facilitate the implementation of fleet retrofit programs.
  9. Material Management: Provide requests for vendor services, continuously monitor and communicate material charges to ensure proper/accurate posting definition.
  10. Warranty Management: Facilitate and negotiate all ongoing warranty considerations both internally and externally; issues credits as required.
  11. Vendor Service Agreement Management: Responsible for ensuring all vendor service agreement claims are filed.
  12. Post-Departure Customer Experience: Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management, and associated delivery reports.
Requirements
  1. Education and Experience: Bachelor's Degree in Aviation Science or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  2. Leadership Ability: Must have demonstrated leadership ability.
  3. Computer Literacy: Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred).
  4. Language Skills: Must be able to read, write, speak, and understand the English language.
Additional Information

Gulfstream Aerospace Corporation is an Equal Opportunity Employer/Veterans/Disabled. We do not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.