Service Coordination Agent 2
2 weeks ago
Customer Service Agent 2
Job Category: Stations-West Requisition Number: CUSTO004440
Position Overview
Pilot Freight Service is on the lookout for a dedicated full-time Customer Service Agent 2 to join our team.
Key Responsibilities:
- Maintain consistent and precise communication with customers, cartage agents, and other company personnel.
- Provide accurate rate quotations for shipments.
- Monitor and trace shipment progress, addressing any issues that arise.
- Coordinate recovery and delivery schedules with various cartage agents, ensuring timely information relay to all involved parties.
- Update and manage customer records efficiently.
- Handle administrative tasks related to accounting and recapping.
- Process chargebacks and manage trailer manifests.
Qualifications:
- Previous experience in customer service is preferred.
- Detail-oriented with strong organizational skills.
- Proficient in computer usage and communication.
- Able to multitask effectively in a fast-paced environment.
Equal Opportunity Employer
Pilot Freight Service is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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