Help Desk Support Specialist
4 weeks ago
We are seeking a skilled Help Desk Analyst to join our team at Chipton Ross Inc. in Topeka, KS. This is a hybrid contract opportunity that requires the candidate to report to their assignment for up to 1 or 2 weeks to receive the necessary equipment and training for this position.
Once established, this position will be WFH 3-4 days a week, with 1 day a week in-office or as scheduled. The successful candidate will be responsible for providing direct, telephone-based, and remote control/diagnostic support services to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications, and technologies.
The ideal candidate will have a strong understanding of software, hardware, and network connectivity support, as well as experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems. They will also be able to effectively communicate with all levels of employees, including technical and non-technical, in a timely manner.
Responsibilities:
- Act as first contact for any computer, application, or system-related problems
- Provide direct, telephone-based, and remote control/diagnostic support services
- Use technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner
- Resolve a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner
- Document, track, and monitor trouble tickets to resolution
- Meet SLA requirements
- Follow policies and procedures to ensure corporate data security
- Execute and enforce user access guidelines and procedures
- Respond positively and promptly to coworker requests for assistance
- Participate in assigned projects, contributing to their accurate and timely completion
Requirements:
- Prefer CompTIA A+ or Net + certifications
- Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills preferred
- Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills
- Candidate must be familiar with Incident Management software and processes, remote management tools, and have higher than average customer service skills
- Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred
Work Hours:
Full-Time
1st Shift Monday-Friday
Hours vary from 6:30a-5:00p (working eight-hour shift to cover core work hours)
Hourly pay rate is $22.00-25.00
-
Help Desk Support Specialist
4 weeks ago
Topeka, Kansas, United States InterSources Full timeJob Title: Help Desk Support SpecialistJob SummaryWe are seeking a highly skilled Help Desk Support Specialist to join our team at InterSources. As a Help Desk Support Specialist, you will be the first point of contact for internal users experiencing computer, application, or system-related problems.Key Responsibilities* Provide direct, telephone-based, and...
-
IT Support Specialist
4 weeks ago
Topeka, Kansas, United States US Tech Solutions Full timeJob SummaryUS Tech Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, including installing and configuring new IT equipment, performing PC refreshes, and deploying new hire installs of equipment.Key ResponsibilitiesInstall and configure...
-
Customer Support Specialist
2 days ago
Topeka, Kansas, United States State of Kansas Full timeJob Overview:The State of Kansas is seeking a Customer Support Specialist to join our team. This role will provide exceptional customer service and support through front counter help desk and call center operations.Key Responsibilities:Support customers with Driver License, Driver Solutions, and Medical Vision programsAct as subject matter experts for...
-
Topeka, Kansas, United States Enterprise Bank and Trust Full timeJob SummaryEnterprise Bank and Trust is seeking a Technical Support Specialist to provide basic to intermediate technical support to associates. The ideal candidate will have a high degree of customer service, technical expertise, and timeliness. The successful candidate will support a variety of issues through identification, research, and resolution of...
-
Information Support Specialist
2 weeks ago
Topeka, Kansas, United States State of Kansas Full timeIT Support Role OverviewThis position requires a Support Analyst I to provide technical assistance in a 24x7x365 Computer Service Desk environment, under the Administrative Branch of the KBI. The ideal candidate will assist KBI staff, law enforcement officers, and external customers with day-to-day operational needs, including hardware, software, and...
-
Information Support Specialist
4 weeks ago
Topeka, Kansas, United States State of Kansas Full timeJob Summary:The State of Kansas is seeking a highly skilled Information Support Analyst to join our team. As a key member of our Information Technology Division, you will be responsible for providing technical support in a Computer Service Desk environment.Key Responsibilities:Provide technical support to KBI staff and agents, law enforcement officers, and...
-
Technical Support Specialist
4 weeks ago
Topeka, Kansas, United States Careers Integrated Resources Inc Full timeJob Title: Help Desk Analyst IJob Location: RemoteJob Duration: 9 Months+This is a Monday through Friday position with variable hours from 6:30a-5:00p. The candidate will be required to report to their assignment for up to 1 or 2 weeks to receive the necessary equipment and training. Once established, this position will be remote 3-4 days a week, with 1 day...
-
Desktop Support Specialist
2 weeks ago
Topeka, Kansas, United States State of Kansas Full timeJob SummaryThe State of Kansas is seeking a skilled Desktop Support Analyst to join our team. The incumbent will provide computer support, troubleshoot hardware, software, printer and network issues for the Department. This position will also be responsible for ensuring final resolution is obtained in a timely manner either through their own efforts, those...
-
Child Support Specialist
1 month ago
Topeka, Kansas, United States YoungWilliams Full timeUnlock Your Potential with YoungWilliamsAre you passionate about making a difference in the lives of Kansas families? Do you have a strong desire to work in a dynamic and supportive environment? We're seeking a dedicated and detail-oriented Child Support Specialist to join our Legal Team!About the RoleThis is an excellent opportunity for individuals who are...
-
Front Desk Associate
1 month ago
Topeka, Kansas, United States AIM STRATEGIES Full timeJob SummaryAs a Front Desk Associate at AIM STRATEGIES, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve registering guests, handling check-ins and check-outs, and providing information on hotel services and amenities.Key Responsibilities:Welcoming and...
-
Child Support Specialist
4 weeks ago
Topeka, Kansas, United States YoungWilliams PC Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Child Support Specialist to join our team at YoungWilliams PC. As a key member of our team, you will be responsible for ensuring that all state, federal, and contractual time frames are met concerning establishing and enforcing child support orders.Key ResponsibilitiesAssess cases in accordance...
-
Preferred Communities Caseworker
2 weeks ago
Topeka, Kansas, United States Archdiocese of San Antonio Full timeJob Title: Preferred Communities Caseworker - Client Support SpecialistJob Summary:The Preferred Communities Caseworker - Client Support Specialist will provide case management services to eligible clients, ensuring that their needs are met in a planned, effective, and timely manner. The successful candidate will work under the supervision of the Extended...
-
Administrative Support Specialist
4 weeks ago
Topeka, Kansas, United States RemX Full timeJob OverviewWe are seeking an experienced Administrative Assistant to provide high-quality support to our team at RemX. The ideal candidate will have a strong background in office administration, excellent communication skills, and the ability to multitask in a fast-paced environment.The successful candidate will be responsible for performing a variety of...
-
Pet Care Specialist
4 weeks ago
Topeka, Kansas, United States PetSmart Full timePet Care SpecialistAbout Our TeamWe're a community of pet lovers who share a passion for helping pets and their owners. As a Pet Care Specialist at PetSmart, you'll play a key role in our team's mission to provide exceptional pet care services.About the RoleAs a Pet Care Specialist, you'll be responsible for leading our pet training programs, teaching pet...
-
Helpdesk Support Specialist
4 weeks ago
Topeka, Kansas, United States Midwest Health Full timeJob SummaryMidwest Health is seeking a skilled Helpdesk Technician to join our IT team. As a Helpdesk Technician, you will be the first point of contact for most IT-related requests, providing exceptional customer service to users with various levels of computer experience. You will also support staff and computing infrastructure at our Corporate Office,...
-
Data Entry Specialist
4 weeks ago
Topeka, Kansas, United States Moore DM Group Full timeAbout UsMoore RMG is a leading provider of end-to-end solutions for non-profit organizations. Our team of passionate fundraising professionals is dedicated to delivering best-in-class caging solutions that make a real impact.We believe in a collaborative approach and expect our teams to work together to achieve exceptional results.Our goal is to provide our...
-
Diagnostic Imaging Specialist
4 weeks ago
Topeka, Kansas, United States AdventHealth Full timeDiagnostic Imaging SpecialistAt AdventHealth, we're dedicated to providing whole-person care to our patients. As a Diagnostic Imaging Specialist, you'll play a critical role in helping us achieve this mission. Key Responsibilities: Perform CAT Scan procedures with minimal supervision, requiring independent judgment and technical expertise. Maintain a clean...
-
Mental Health Technician
4 weeks ago
Topeka, Kansas, United States Family Service and Guidance Center Topeka Full timeJob SummaryMental Health Technicians at Family Service and Guidance Center Topeka provide critical support to children and adolescents experiencing severe emotional disturbance. As a Crisis Support Specialist, you will work closely with treatment teams to develop and implement treatment plans, providing one-to-one direct care and support to clients in crisis...
-
Healthcare Claims Denials Specialist
4 weeks ago
Topeka, Kansas, United States CenterWell Full timeJoin Our Team as a Claims Denials and Reimbursement SpecialistAbout the RoleAs a Claims Denials and Reimbursement Specialist at CenterWell, you will play a vital role in ensuring the timely reimbursement of receivables and resolving claims that have not passed payer edits. Your expertise in medical claims processing will help us put health first for our...
-
Addiction Recovery Specialist
4 weeks ago
Topeka, Kansas, United States Cornerstones of Care Full timeAbout Cornerstones of CareCornerstones of Care is a dedicated organization striving to make a positive impact on the child welfare system. Our mission is to provide compassionate support to families in need, empowering them to overcome challenges and achieve lasting change.Job OpportunityWe are seeking a highly skilled and compassionate Addiction Recovery...