Help Desk Support Specialist

4 weeks ago


Topeka, Kansas, United States Chipton Ross Inc. Full time
Job Description

We are seeking a skilled Help Desk Analyst to join our team at Chipton Ross Inc. in Topeka, KS. This is a hybrid contract opportunity that requires the candidate to report to their assignment for up to 1 or 2 weeks to receive the necessary equipment and training for this position.

Once established, this position will be WFH 3-4 days a week, with 1 day a week in-office or as scheduled. The successful candidate will be responsible for providing direct, telephone-based, and remote control/diagnostic support services to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications, and technologies.

The ideal candidate will have a strong understanding of software, hardware, and network connectivity support, as well as experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems. They will also be able to effectively communicate with all levels of employees, including technical and non-technical, in a timely manner.

Responsibilities:

  • Act as first contact for any computer, application, or system-related problems
  • Provide direct, telephone-based, and remote control/diagnostic support services
  • Use technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner
  • Resolve a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner
  • Document, track, and monitor trouble tickets to resolution
  • Meet SLA requirements
  • Follow policies and procedures to ensure corporate data security
  • Execute and enforce user access guidelines and procedures
  • Respond positively and promptly to coworker requests for assistance
  • Participate in assigned projects, contributing to their accurate and timely completion

Requirements:

  • Prefer CompTIA A+ or Net + certifications
  • Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills preferred
  • Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills
  • Candidate must be familiar with Incident Management software and processes, remote management tools, and have higher than average customer service skills
  • Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred

Work Hours:

Full-Time

1st Shift Monday-Friday

Hours vary from 6:30a-5:00p (working eight-hour shift to cover core work hours)

Hourly pay rate is $22.00-25.00



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