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Enterprise Bank and Trust Technical Support Specialist

2 months ago

Topeka, Kansas, United States Enterprise Bank and Trust Full time
Job Summary

Enterprise Bank and Trust is seeking a Technical Support Specialist to provide basic to intermediate technical support to associates. The ideal candidate will have a high degree of customer service, technical expertise, and timeliness. The successful candidate will support a variety of issues through identification, research, and resolution of technical problems.

Key Responsibilities
  • Provides technical support and troubleshooting of desktop systems hardware and software, printers, multi-function printers, scanners, video conferencing systems, mobile devices, and other technologies.
  • Investigates system issues and provides solutions using specific product knowledge, system tools, and established methods and procedures.
  • Documents solutions and maintains help desk ticket information and transactions.
  • Provides first-line technical support to internal clients across all markets utilizing remote and in-person assistance.
  • Works with vendors and the IT team to resolve problems and support other projects.
  • Researches, updates, and documents technical processes and procedures in the IT Knowledgebase.
  • Manages and tracks Help Desk tickets and phone calls in the Help Desk ticketing system.
  • Responsible for computer equipment deployment and changes for associates and departments.
  • Supports efforts to simplify and enhance the associate experience.
  • Completes system patching.
  • Performs application support and upgrades as needed.
Requirements
  • Ability to multitask within a fast-paced environment while maintaining company and department standards with a high attention to detail.
  • Problem-solving and troubleshooting skills.
  • Ability to utilize independent judgment and decision-making skills.
  • Strong written and verbal communication and customer service skills.
  • Strong desire and ability to learn.
  • Motivated and open to change.
  • Willingness to work on issues outside comfort zone in order to gain personal and organizational knowledge.
  • Ability to work independently or on a team.
  • Ability to maintain confidentiality in dealing with personal and sensitive data.
  • Ability to present ideas in a user-friendly, business-friendly manner.
Preferred Qualifications
  • High school diploma or GED or equivalent.
  • 1-3 years customer service, banking, or technical support experience preferred.
  • Basic technical understanding of desktop/laptop hardware and software.