Helpdesk Support Specialist
3 weeks ago
Midwest Health is seeking a skilled Helpdesk Technician to join our IT team. As a Helpdesk Technician, you will be the first point of contact for most IT-related requests, providing exceptional customer service to users with various levels of computer experience. You will also support staff and computing infrastructure at our Corporate Office, Skilled Nursing Facilities, Assisted Living Facilities, Independent Living Facilities, and other ancillary properties.
Key Responsibilities
• Train end-users on O365 apps with a strong emphasis on customer service
• Maintain customer relationships and ensure customer satisfaction
• Participate and collaborate with other Support Technicians to monitor and resolve complex tickets
• Gather detailed information about help requests and document in the ticketing system and Knowledge Base
• Troubleshoot computer, peripherals, and network hardware
• Troubleshoot/Install software, work with software vendors
• Prepare and deliver iPads, computers, and laptop hardware
• Troubleshoot video surveillance, telco, and fax systems
Requirements
• Regular, on-time worksite attendance
• High school diploma or equivalent required
• Associate degree, preferred, or 3 years work experience/certifications
• Strong knowledge of computer and networking systems
• Understanding of TCP/IP concepts and networking required
• Recommended experience in Active Directory administration, Office 365 administration, and Apple Device support
• Effective professional communication over the phone and through email
• Ability to multitask and work both independently and as part of a team
• Some amount of travel is expected with minimal overnight stays
• Must be able to work beyond normal working hours and on weekends and holidays when necessary
• Must be able to read, write, speak, and understand the English language
• Must be able to assist in the evacuation of residents during emergency situations
• Must be able to perform the essential position functions of the job with, or without reasonable accommodation
What We Offer
Midwest Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional IT support, we encourage you to apply for this exciting opportunity.
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