IT Support Specialist
11 hours ago
Job Summary
US Tech Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, including installing and configuring new IT equipment, performing PC refreshes, and deploying new hire installs of equipment.
Key Responsibilities
- Install and configure new IT equipment
- Perform PC refreshes and deploy new hire installs of equipment
- Provide technical support to clients, including troubleshooting and resolving software and hardware incidents
- Basic inventory management and printer troubleshooting and maintenance
- Creating and modifying AD groups, state users accounts, and service accounts for application development
- Scheduling appointments with clients via email, IM, or phone
- Escalating incidents to other support teams as needed
- Maintaining accurate records and documentation of requests using the IT service desk system
Requirements
- Two or more years of technical training in a computer field
- Experience working with solving computer-related technical problems
- Experience working with the company escalation policy
- Client or office environment
About US Tech Solutions
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
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