Technical Support Specialist
4 weeks ago
Job Title: Help Desk Analyst I
Job Location: Remote
Job Duration: 9 Months+
This is a Monday through Friday position with variable hours from 6:30a-5:00p. The candidate will be required to report to their assignment for up to 1 or 2 weeks to receive the necessary equipment and training. Once established, this position will be remote 3-4 days a week, with 1 day a week in-office or as scheduled.
Candidate will be required to have access to a reliable internet connection and a reliable parking arrangement while working on-site. Candidates should be located within a 30-45-minute commute for this position.
Key Responsibilities:
- Act as first contact for any computer, application or system-related problems
- Provide direct, telephone based and remote control/diagnostic support services
- Support software, hardware, and network connectivity
- Use technical expertise and established guidelines to complete routine and assigned tasks
- Consistently use courtesy while providing support to end users
- Resolve a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner
- Document, track, and monitor trouble tickets to resolution
- Meet SLA requirements
- Follow policies and procedure to ensure corporate data security
- Execute and enforce user access guidelines and procedures
- Demonstrate working knowledge of and troubleshoot configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications
- Respond positively and promptly to coworker requests for assistance
- Participate in assigned projects, contributing to their accurate and timely completion
- Communicate effectively with all levels of employees, both technical and non-technical
Requirements:
- Must be detail oriented and able to effectively communicate with all levels of employees
- Must be able to work independently, multi-task and prioritize workload accordingly
- Must have proficient keyboarding skills with little to no errors (no less than 40WPM)
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