Technical Support Specialist

4 weeks ago


Topeka, Kansas, United States Careers Integrated Resources Inc Full time

Job Title: Help Desk Analyst I

Job Location: Remote

Job Duration: 9 Months+

This is a Monday through Friday position with variable hours from 6:30a-5:00p. The candidate will be required to report to their assignment for up to 1 or 2 weeks to receive the necessary equipment and training. Once established, this position will be remote 3-4 days a week, with 1 day a week in-office or as scheduled.

Candidate will be required to have access to a reliable internet connection and a reliable parking arrangement while working on-site. Candidates should be located within a 30-45-minute commute for this position.

Key Responsibilities:

  • Act as first contact for any computer, application or system-related problems
  • Provide direct, telephone based and remote control/diagnostic support services
  • Support software, hardware, and network connectivity
  • Use technical expertise and established guidelines to complete routine and assigned tasks
  • Consistently use courtesy while providing support to end users
  • Resolve a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner
  • Document, track, and monitor trouble tickets to resolution
  • Meet SLA requirements
  • Follow policies and procedure to ensure corporate data security
  • Execute and enforce user access guidelines and procedures
  • Demonstrate working knowledge of and troubleshoot configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications
  • Respond positively and promptly to coworker requests for assistance
  • Participate in assigned projects, contributing to their accurate and timely completion
  • Communicate effectively with all levels of employees, both technical and non-technical

Requirements:

  • Must be detail oriented and able to effectively communicate with all levels of employees
  • Must be able to work independently, multi-task and prioritize workload accordingly
  • Must have proficient keyboarding skills with little to no errors (no less than 40WPM)


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