Information Support Specialist
4 weeks ago
Job Summary:
The State of Kansas is seeking a highly skilled Information Support Analyst to join our team. As a key member of our Information Technology Division, you will be responsible for providing technical support in a Computer Service Desk environment.
Key Responsibilities:
- Provide technical support to KBI staff and agents, law enforcement officers, and KCJIS users.
- Provision access to information resources for users and devices, and maintain documentation and databases to support provisioning and authorization.
- Provide hardware, software, and support for internal and external customers.
- Monitor all KBI locations (cameras and access control systems) to assist in maintaining site physical security.
- Provide support for all telecommunication needs of the KBI.
- Monitor systems relating to the emergency operations of the KBI and serve as the KBI communications center in the event of such emergencies.
- Document support calls/emails in the agency ticket system for each user interaction.
- Monitor the Kansas Central Message Switch traffic and route messages as appropriate.
- Maintain security resources to the KCJIS Network.
Requirements:
- High School diploma or Equivalent.
- Driver License.
- Six months experience monitoring and problem solving IT related systems including data, voice and/video networks.
Preferred Qualifications:
- One year experience working in a Help Desk/Service Desk computer/application environment.
- One year experience performing computer software installation and troubleshooting.
- One year experience performing hardware installation and troubleshooting.
- One year Customer service experience dealing with problem solving computer/application issues.
- One year experience troubleshooting network connectivity issues.
- One year experience troubleshooting application issues.
- Experience working with National Crime Center Information (NCIC) a plus.
- Experience with shift work in a law enforcement or public safety environment a plus.
Post-Offer, Pre-employment Requirements:
- As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint based records check, and comprehensive background investigation, including reference check of past and present employers.
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