Information Support Specialist

4 weeks ago


Topeka, Kansas, United States State of Kansas Full time

Job Summary:

The State of Kansas is seeking a highly skilled Information Support Analyst to join our team. As a key member of our Information Technology Division, you will be responsible for providing technical support in a Computer Service Desk environment.

Key Responsibilities:

  • Provide technical support to KBI staff and agents, law enforcement officers, and KCJIS users.
  • Provision access to information resources for users and devices, and maintain documentation and databases to support provisioning and authorization.
  • Provide hardware, software, and support for internal and external customers.
  • Monitor all KBI locations (cameras and access control systems) to assist in maintaining site physical security.
  • Provide support for all telecommunication needs of the KBI.
  • Monitor systems relating to the emergency operations of the KBI and serve as the KBI communications center in the event of such emergencies.
  • Document support calls/emails in the agency ticket system for each user interaction.
  • Monitor the Kansas Central Message Switch traffic and route messages as appropriate.
  • Maintain security resources to the KCJIS Network.

Requirements:

  • High School diploma or Equivalent.
  • Driver License.
  • Six months experience monitoring and problem solving IT related systems including data, voice and/video networks.

Preferred Qualifications:

  • One year experience working in a Help Desk/Service Desk computer/application environment.
  • One year experience performing computer software installation and troubleshooting.
  • One year experience performing hardware installation and troubleshooting.
  • One year Customer service experience dealing with problem solving computer/application issues.
  • One year experience troubleshooting network connectivity issues.
  • One year experience troubleshooting application issues.
  • Experience working with National Crime Center Information (NCIC) a plus.
  • Experience with shift work in a law enforcement or public safety environment a plus.

Post-Offer, Pre-employment Requirements:

  • As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint based records check, and comprehensive background investigation, including reference check of past and present employers.


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