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Service Coordinator
2 months ago
We are seeking a Dispatcher for our client.
Position Title: Dispatcher
Location: Hauppauge, NY
Employment Type: Contract
Compensation: $18.48/hr - $23.48/hr
Key Responsibilities:
- Manage and input Accounts Receivable, as well as schedule customer service requests using the ACE system.
- Coordinate with the Service Resource Center regarding all service inquiries.
- Oversee service requests from initiation to completion, escalating issues to supervisors and technicians when necessary.
- Reassign tasks based on current workloads and priorities.
- Maintain regular communication with customers to provide updates on service status.
- Address customer complaints professionally and seek resolution, involving supervisors when needed.
- Ensure invoicing for service calls in ACE is performed daily.
- Complete invoicing for service calls within 48 hours.
- Uphold confidentiality of customer and company information at all times.
- Manage inventory and supplies necessary for operations, including sourcing, ordering, and tracking parts and supplies.
Qualifications:
- High School diploma or equivalent with 3 years of experience in customer service or dispatching.
- Proficient in computer use, particularly with Windows applications (Oracle experience is a plus).
- Strong organizational skills, attention to detail, and excellent communication abilities are essential.
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