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Account Services Coordinator

1 month ago

Hauppauge, New York, United States Contract Pharmacal Full time
Job Title: Account Services Coordinator

Contract Pharmacal is seeking a highly organized and detail-oriented Account Services Coordinator to join our team. As a key member of our Account Services department, you will be responsible for handling all consumer-related inquiries for branded products, while also supporting senior management in day-to-day customer-related responsibilities.

Key Responsibilities:
  • Handle all consumer-related inquiries for branded products
  • Support senior management in day-to-day customer-related responsibilities
  • Manage assigned customer accounts independently
  • Data input of purchase orders
  • Track orders internally from input to ship
  • Advise customers of packaging component receipts
  • Provide customers with tracking information and proof of delivery
  • Process product returns
  • Prepare and maintain inventory reports
  • Work with in-house departments to ensure timely turnaround of orders
  • Prepare sample requests for mailing to customers
  • General office duties
  • Route customer complaints to Quality Assurance
Requirements:
  • Associates degree required, BA/BS degree in Business Administration or related field preferred
  • 1-2 years of customer service-related experience
  • Proficient in Microsoft Outlook, Word, Excel
  • Excellent written, verbal, and interpersonal skills
  • Ability to work on multiple tasks on tight deadlines in a high-pressure environment
  • Excellent organizational, communication, and follow-up skills
Work Environment:

Contract Pharmacal is a dynamic and fast-paced company that requires our employees to be flexible and adaptable. As an Account Services Coordinator, you will be required to be present in the office to collaborate with peers and supervisors on an as-needed basis. You may also be required to move between office sites/areas, including stairs, to complete job functions.

We offer a competitive hourly rate of $28.00/hour and a dynamic work environment that values teamwork and collaboration. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.