Service Coordinator
4 weeks ago
Net2Source Inc. is a global workforce solutions company seeking a highly skilled Service Dispatcher to join our team. As a Service Dispatcher, you will play a critical role in the success and growth of our Service Department.
Key Responsibilities:
- Receive, enter, and check Accounts Receivable and schedule customer phone requests for service in the system.
- Communicate with our Service Resource Center for all service calls.
- Take ownership of service calls from creation to completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads and priorities.
- Regularly contact customers to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisors when necessary.
- Validate and perform invoicing transactions for service calls in ACE daily.
- Maintain confidentiality of customer and employer information at all times.
- Maintain inventory and supplies needed to perform work and fill the logistics coordinator role.
Requirements:
- High School or equivalent
- 3 years' experience in customer service or dispatching
- Proficient with computers and Windows applications (Oracle experience a plus)
About Us:
Net2Source Inc. is a global workforce solutions company headquartered in NJ, USA, with branch offices in the Asia Pacific Region. We offer a wide range of consulting solutions customized to our 450+ clients across various verticals.
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