Service Coordinator

4 weeks ago


Hauppauge, New York, United States Net2Source Inc. Full time
Job Title: Service Dispatcher

Net2Source Inc. is a global workforce solutions company seeking a highly skilled Service Dispatcher to join our team. As a Service Dispatcher, you will play a critical role in the success and growth of our Service Department.

Key Responsibilities:

  • Receive, enter, and check Accounts Receivable and schedule customer phone requests for service in the system.
  • Communicate with our Service Resource Center for all service calls.
  • Take ownership of service calls from creation to completion, escalating issues to supervisors and technicians as needed.
  • Reassign work as needed, making judgments based on current workloads and priorities.
  • Regularly contact customers to communicate status changes.
  • Professionally field customer complaints and attempt to resolve, involving supervisors when necessary.
  • Validate and perform invoicing transactions for service calls in ACE daily.
  • Maintain confidentiality of customer and employer information at all times.
  • Maintain inventory and supplies needed to perform work and fill the logistics coordinator role.

Requirements:

  • High School or equivalent
  • 3 years' experience in customer service or dispatching
  • Proficient with computers and Windows applications (Oracle experience a plus)

About Us:

Net2Source Inc. is a global workforce solutions company headquartered in NJ, USA, with branch offices in the Asia Pacific Region. We offer a wide range of consulting solutions customized to our 450+ clients across various verticals.


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