Service Coordinator
3 days ago
Join ICONMA as a Service Coordinator and play a vital role in the success and growth of our Service Department.
Key Responsibilities:- Receive, screen, record, prioritize, assign, and close customer requests for technical service support and inspections.
- Perform a variety of customer service/dispatching and administrative duties, including communicating with the Service Resource Center and taking ownership of service calls from creation to completion.
- Reassign work as needed, making judgments based on current workloads and priorities, and regularly contact customers to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisors when necessary, and validate and perform invoicing transactions for service calls in ACE daily.
- Maintain confidentiality of customer and employer information at all times and maintain inventory and supplies needed to perform work.
- High School or equivalent 3 years experience in customer service/dispatching.
- Proficient with computers, Windows applications (Oracle experience a plus).
- Strong organizational skills, attention to detail, and excellent communication skills.
- Ability to work in a fast-paced environment with a high energy level and a focus toward customers.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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