Executive Director of Culinary Operations

7 days ago


Kennedy Space Center, United States Universal Orlando Full time

At Universal Orlando Resort, we believe in collaboration and teamwork to drive success. Many of our Team Members work in a hybrid capacity, contributing from the workplace at least three days per week. Some roles require full-time on-site presence, while others may offer limited remote opportunities within specific departments. You will learn more about this during the recruitment process.

Job Summary:

The Executive Sous Chef, Banquet is responsible for overseeing the operation and high-level planning of the Catering culinary program across all of UOR. This includes supervising hourly and exempt culinary personnel, preparing and producing food in assigned areas, and managing key performance indicators (KPIs) such as Total Sales Average Ticket (TSAT), Guest Service Average Ticket (GSAT), and financials. The successful candidate must develop, train, and evaluate multiple layers of management to ensure seamless execution of catering events.

Main Responsibilities:
  • Lead staffing, training, development, and direction of assigned culinary teams, including participating in Human Resources Planning (HRP) to drive high-level event execution and food presentation.
  • Manage revenue and margin generation, controlling costs and performance metrics such as food cost, culinary labor cost, COG (Cost of Goods), and spoilage. Provide detailed reports on total food usage and labor after each catered event.
  • Review and organize upcoming banquet order sheets, ordering products based on forecasting food usage for each event, and coordinate catering functions with the Production Kitchen.
  • Represent assigned areas in large-scale projects involving partnerships with multiple departments and balancing competing priorities.
  • Maintain daily practices of cleanliness and safe food handling procedures, working closely with Unit Management and Lead Cooks to uphold standards of the Hazard Analysis Critical Control Point (HACCP) program.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policies, procedures, training, and team member involvement activities.
Education:
  • A post-secondary culinary arts certificate or degree program, or equivalent experience.
Experience:
  • 5+ years of culinary experience in a high-volume environment, with 3+ years of supervisory experience required; or an equivalent combination of education and experience.
Certifications, Licenses, Registrations:

Professional Food Manager Certification is mandatory.

Your skills, talent, and experience will be rewarded with a competitive compensation package.

The estimated salary range for this position is $80,000 - $120,000 per year, depending on experience and qualifications.


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